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Arlington, Texas Lemon Law

Arlington, TX Lemon Law Attorney

At RockPoint Law, lemon law is our core practice. In Arlington, Texas a car that keeps going back to the dealer is more than an annoyance. The city's public transportation is a rideshare you book on an app, so a week without the car means rentals, borrowed rides and missed shifts on the way to class or work.

Free Case Evaluation

Three quick questions. No cost, no obligation.

  1. The year and make of your vehicle
  2. What the dealer has already tried
  3. How to reach you, and we review it
Start My Free Case Review  Call (516) 550-3323

Sending this does not create an attorney-client relationship. A case evaluation is a first step, not legal representation.

If a new vehicle has spent that time in a service bay off I-20 or SH 360 and still isn't right, Texas law may let you hand it back. Thirty days in the shop, added up across visits, can be enough on its own, and the rides and rentals along the way can come back to you with a buyback.

  • Texas law, not Virginia's
  • 30 days in the shop can qualify
  • No fee unless we recover

Our Texas attorney: Aaron K. Waldo, Texas Bar No. 24107954, licensed in Texas since 2018.

Key facts

Arlington lemon law at a glance

The rules that matter most to an Arlington driver who keeps losing the car to the service bay, in the order a claim meets them, with TxDMV's own rule numbers.

Key facts for an Arlington, Texas lemon law claim under Occupations Code Chapter 2301 and 43 TAC Chapter 224
Key figureWhat it meansWhere it comes from
30 dayscumulativeOut of service for repair for 30 or more days in total inside the warranty window. Only days in a comparable loaner from the manufacturer or distributor come off.Sec. 2301.605(a)(3), (c)
4 or 2repair visitsFour repairs of the same defect, or two for a serious safety hazard. Visits to different franchised dealers count together.Sec. 2301.605(a)(1)-(2)
Noticeto the manufacturerNo buyback or replacement until the manufacturer, converter or distributor gets written notice and a chance to fix it. The service desk doesn't count.Sec. 2301.606(c)
6 monthsto fileFrom the earliest of warranty expiry, 24 months or 24,000 miles after original delivery. At 16,000 miles a year, the miles arrive around month eighteen.Sec. 2301.606(d)
$35starts the caseA lemon law case begins the day TxDMV receives the fee. A complaint with no payment hasn't started anything.43 TAC Sec. 224.232(e)(2)
Ridesand rentalsRentals, rideshares and tows while the car is down are incidental costs, paid back with a buyback or replacement if reasonable and verifiable.43 TAC Sec. 224.262
60 daysto a final orderThe examiner prepares the final order within 60 days after the hearing closes, with findings, and TxDMV sends it by certified mail.43 TAC Sec. 224.264
No interestin the refundThe refund leaves out interest, finance charges and insurance premiums, and a lender with a lien takes its share.43 TAC Sec. 224.260(b)(1); Sec. 2301.604(b)
The Short Answer

What is the lemon law in Arlington, Texas?

Arlington, Texas drivers are covered by the Texas Lemon Law, the same statute that applies in Amarillo or Brownsville. A new car, truck or SUV qualifies when a warranty defect survives four repair visits, or two if it is a serious safety hazard, or when the vehicle has been out of service for repair for 30 days in total. The manufacturer can then be ordered to buy it back or replace it. You file with the Texas Department of Motor Vehicles, pay a $35 fee, and a TxDMV hearings examiner decides the case if it doesn't settle.

The statute is Chapter 2301, Subchapter M of the Texas Occupations Code, sections 2301.601 through 2301.613, and TxDMV administers it under its own rules in 43 TAC chapter 224. Arlington adds nothing on top and takes nothing away. For the statute section by section, see our Texas lemon law guide.

Arlington, Texas or Arlington, Virginia?

Search engines mix the two up, so check before you read further. Everything here is Texas law. It applies if you live in the Tarrant County city between Dallas and Fort Worth, or bought your vehicle from a Texas dealer. Arlington, Virginia is under a different statute entirely, and our Virginia lemon law guide covers it.

Four things to do this week

  • Pull every repair order. Each should show your complaint in your own words, the date in, the date out and the odometer reading. Keep the "could not duplicate" ones too.
  • Write to the manufacturer. Under section 2301.606(c), a buyback or replacement can only be ordered after the manufacturer, converter or distributor gets written notice and a chance to fix it. TxDMV has a sample letter, and certified mail is its stated preference.
  • Keep your transportation receipts. TxDMV's rule on incidental costs puts alternate transportation first: rentals, Arlington On-Demand trips and other rideshare fares, as long as you can prove them.
  • Write down every loaner. The 30-day count only drops days when the manufacturer or distributor lent you a comparable vehicle while a franchised dealer repaired yours. A small economy car standing in for a full-size SUV may not be comparable, and repair orders rarely say. Your notes may be the only record.

The repair visits have their own window: before the warranty ends, or before 24 months or 24,000 miles from delivery, whichever comes first (section 2301.605(a)). An Arlington commuter crossing the county line to Dallas every weekday can reach 24,000 miles long before the car turns two. If Subchapter M doesn't fit, the federal Magnuson-Moss Warranty Act may, and under 15 U.S.C. section 2310(d)(2) a consumer who wins in court may be allowed costs and attorney fees.

Eligibility

Is your car a lemon under Texas law?

Texas doesn't ask you to prove the manufacturer was unreasonable. Section 2301.605(a) sets three repair-history tests, and passing any one creates a presumption that the manufacturer has had enough attempts. The manufacturer may try to rebut it, and section 2301.606(b) gives it two defenses: abuse, neglect or unauthorized modification, or a problem that doesn't substantially impair use or market value.

Each card has an Arlington example and a short self-check you can run against your own paperwork.

Four Visits, One Unfixed Defect

The same nonconformity has been through repair four or more times and is still there. Visits to the manufacturer or any of its authorized agents or franchised dealers count, so a trip to a second dealership in Grand Prairie counts alongside the ones in Arlington. All four need to fall inside the window.

An Arlington example A compact SUV whose infotainment screen and backup camera go black, written up four times in its first fourteen months

Two Visits for a Safety Hazard

For a serious safety hazard the number drops to two. Section 2301.601(4) means something narrow by that: a life-threatening malfunction that substantially impedes your ability to control or operate the vehicle, or creates a substantial risk of fire or explosion. A car that stalls in traffic or loses power steering could fit. A glitchy phone connection wouldn't.

An Arlington example A sedan that has twice shut off while merging onto SH 360, with the dealer finding no stored code either time

Thirty Days With No Car

The vehicle has been out of service for repair for a cumulative total of 30 or more days inside the window, and a defect that substantially impairs it still exists. The days don't need to be consecutive. Days drop off only when the manufacturer or distributor lent you a comparable vehicle while a franchised dealer worked on yours. Rideshares and rentals you paid for leave the count alone.

An Arlington example Eleven days in March, nine in June and twelve in September for the same shifting fault, getting to work by app rides in between

The Window and the Deadline

Every test uses the same window, and the six months to file start from the first of three dates: warranty expiry, 24 months, or 24,000 miles after original delivery. For towable RVs and other vehicles with no odometer, TxDMV says the mileage limits generally don't apply. Under section 2301.605(b), days and miles stretch for any period repairs weren't available because of war, a strike, fire, flood or another natural disaster.

An Arlington example A car delivered in August that passed 24,000 miles the next February: the six months ran from February, not from the following August

The three mileages TxDMV asks for

When the complaint goes in, TxDMV's rule asks for the vehicle's mileage at three points: when you bought or leased it, when the problem was first reported, and when you file (43 TAC section 224.232(b)(2)(F)). It also wants the date and mileage of each repair and a copy of every repair order you can get.

Most of that lives on the orders, so look at each one before you leave the service lane. TxDMV's own tip is to keep a log of when the problem happens, with the date, time and location. And keep a second file for what the breakdowns cost you: the ride history, the rental contract and the tow invoice.

Not sure your repair history passes one of these tests? We read it for free.

Where your case is heard

Where is an Arlington lemon law claim heard?

An Arlington lemon law case doesn't start at a courthouse. It starts on TxDMV's website, and under section 2301.607(a) you have to go through that process before a refund or replacement is available to you anywhere else.

A $35 Fee Starts the Case

The fee is set by section 2301.712(a). The case begins when TxDMV receives it, so pay it when you submit, by card online or by check if you mail it in. If you win, the other side pays it back.

A Case Advisor Tries to Settle It

TxDMV staff review the complaint, forward it to the manufacturer for a response and send a copy to the selling dealer (43 TAC section 224.236). A case advisor then attempts to mediate. You receive copies of the manufacturer's response and can settle at any time before the hearing.

A Hearing in the Metroplex, Usually

Cases that don't settle go to TxDMV's Office of Administrative Hearings. Its list of main hearing locations has two in the Metroplex: Fort Worth, at a TxDOT site, and Carrollton, at a TxDMV site. Arlington isn't on the list. The hearing is set for four hours before a hearings examiner, who must be a Texas-licensed lawyer and who issues the final order.

A Written Order, Then Travis County

Under 43 TAC section 224.264 the examiner prepares the final order within 60 days after the hearing closes, and TxDMV sends it by certified mail. A party who disagrees files a motion for rehearing with the chief hearings examiner first. After that, section 2301.609 sends judicial review to a district court of Travis County under the substantial evidence rule.

When TxDMV takes too long

If no final order has issued before the 151st day after the complaint was filed, section 2301.607(c) requires TxDMV to tell you and the manufacturer by certified mail. From then on you may file a civil action against anyone named in the complaint (section 2301.607(d)). TxDMV's rule adds that the same letter tells you that you can keep the TxDMV case going instead (43 TAC section 224.232(e)(3)). Because the case only begins when the fee is received, an unpaid fee pushes this date back as well.

Tarrant County courts

Arlington lies wholly inside Tarrant County, so any separate lawsuit that grows out of a warranty dispute, such as a Magnuson-Moss claim, would go to a Tarrant County court or federal court. Our Fort Worth lemon law page sets out those courts. For the lemon law claim itself, none of them is involved until TxDMV is done.

What the TxDMV complaint asks for, and what to bring to the hearing

TxDMV's rule on complaints, 43 TAC section 224.232(b), lists what a lemon law complaint has to contain. Gathering it before you open the online form saves a second round:

  • your name, address, and phone number, and the vehicle's year, make, model, and VIN;
  • the kind of warranty, and the name and address of the dealer that sold or leased it to you;
  • the original delivery date, or for a demonstrator, the date it went into demonstrator service;
  • the mileage at purchase, at the first report of the problem, and on the day you file;
  • who the problem was first reported to, and the date and mileage of each repair, with copies of the orders;
  • the date the manufacturer first received written notice, and the result of any inspection it did.

For the hearing, OAH asks for two copies of each document you want in evidence, plus one for you. Recordings go on a USB drive, CD or DVD and must reach the other side at least five days ahead. Discovery requests have to be served at least 40 days before the hearing. At an in-person hearing the rules let you bring the vehicle for inspection. Either side can move for a continuance, and the examiner decides.

For the paperwork in order, our guide to how to file a lemon law claim goes document by document, and how the lemon law works covers the basics.

Not sure whether your six months have started? That's the first thing we check, free.

  • Find the purchase contract. The window runs from original delivery, which can differ from the day you signed.
  • Gather each repair order with its dates and mileage. The dealer can reprint ones you've lost.
  • Keep rental agreements, rideshare receipts and tow bills in one place.
  • If the car is financed, have the lender's name ready. They have a share in any refund.
Start My Free Case Review 
An Arlington, Texas driver on the phone at home while a TxDMV lemon law complaint is prepared and filed online for them
You Stay Put

Your case moves even when your car doesn't

If the car is back at the dealer, getting across the Metroplex to a law office is the last thing you need, and you don't have to. Nearly everything in a Texas lemon law case happens by phone, email and upload. The complaint is filed online. The case advisor works by phone and in writing. The prehearing conference is a call.

We collect the repair orders, check the mileage on each one, find the date your six months started, write the notice to the manufacturer, file the complaint and pay the fee, and deal with TxDMV from there. You send us what you have, from your phone if that's easiest.

How It Works

How long does an Arlington lemon law case take?

The case starts the day TxDMV has your $35, and from that day the agency has 150 days before you may go to court instead. A case advisor tries mediation first, and many claims settle there. If yours does go to a hearing, the outside dates below are counted from the day it closes. And for a walk-through at the document level, read how to file a lemon law claim.

  1. Day 0The hearing closes
  2. Day 60Latest day for the examiner to prepare the final order, which TxDMV sends by certified mail
  3. Day 85Latest day to file a motion for rehearing, when the order is signed on Day 60
  4. Day 100Latest day for the other side to reply to that motion

Check That You Count as an Owner of a New Vehicle

The buyback remedy is for new vehicles: section 2301.002(24) defines one as never sold at retail before, "regardless of the mileage." You also have to be an owner under section 2301.601(2), which includes someone who bought at retail from a Texas license holder, a lessee, and a Texas resident who registered the vehicle here. That means a UT Arlington student from out of state who bought from a Texas dealer can still qualify. After that, find three dates: original delivery, the end of the warranty, and the day the odometer passed 24,000 miles.

Keep Two Files: Repairs and Getting Around

File one is the repair orders, and each of them needs the date in, the date out, the mileage, and your complaint written in words you'd actually recognize. File two details the costs from breakdowns. 43 TAC section 224.262 reimburses reasonable, verifiable costs from loss of use once a buyback or replacement is ordered: alternate transportation, towing, calls and mail to the manufacturer or dealer, and more. So keep the rental contract, the ride history, and the tow invoice.

Send the Manufacturer Written Notice

Just telling the service advisor isn't enough, unfortunately. Section 2301.606(c) lets TxDMV order a refund or replacement only after the manufacturer, converter or distributor has written notice and an opportunity to cure. You'll usually find the address in the warranty booklet or the owner's manual, under customer relations. And keep the green card or the tracking record, because the complaint form asks for the date the manufacturer first got written notice.

File Online and Pay the Fee at Once

The complaint goes through TxDMV's online system, and 43 TAC section 224.232(e) says the $35 fee should be paid when you submit. The case starts when TxDMV receives it, and a late fee also delays the 150-day clock. After that, a case advisor reviews the complaint and tries to settle it. Until a final order resolves the complaint, what you file isn't a public record (section 2301.612).

Hearing, Final Order, and the Handover

If mediation fails, OAH mails a hearing notice and the examiner holds a prehearing call. At the hearing you present first and testimony is under oath. The final order follows within 60 days and can order repurchase, replacement or repair, or dismiss the complaint. After a buyback or replacement, the manufacturer has to restore the defect to factory specifications, issue a new 12-month, 12,000-mile warranty, and send a disclosure statement with the car through its next retail sale (section 2301.610).

The mistakes we see most often from Arlington are small ones that cost a lot: a repair order that says "check engine light" when the car actually stalled, or a notice letter that got handed to the dealership, or ride receipts deleted off the phone. There's the fee left unpaid on a complaint the owner thought was filed. And there's the commuter who hit 24,000 miles at month seventeen and was still counting to two years.

Plenty of owners handle a TxDMV claim on their own, and the process allows for that. No lawyer can tell you in advance how an examiner will rule. What we can do is get the record complete, get the notice to the right company, and get the dates right.

Outcomes

What compensation can you receive?

When a manufacturer can't fix a qualifying defect after a reasonable number of attempts, Section 2301.604(a) gives the examiner two main orders: replace the vehicle with a comparable one, or take it back and refund the full purchase price less a reasonable allowance for your use. Either way, the manufacturer also reimburses your reasonable incidental costs. TxDMV's rule says the examiner will accommodate your preference "to the extent possible" (43 TAC section 224.260(a)(2)).

The refund, and your lender

The refund is built on the total purchase price, without any interest, finance charges or insurance premiums. Taxes, title and license fees are part of the buyback, and your $35 filing fee is added back. If a bank or credit union holds a lien, the money is split between you and the lender under section 2301.604(b). For a young buyer with a long loan and little down, that split decides how much reaches your account, so get a payoff figure early.

The use deduction, with round numbers

TxDMV presumes a car lasts 120,000 miles, and either side may argue for a different figure. An invented example: a $31,500 sedan first written up for the defect at 6,000 miles, reaching a hearing at 18,000 miles.

  1. Miles to the first report cost the full rate: 6,000 ÷ 120,000 × $31,500 = $1,575.
  2. The next 12,000 miles would be $3,150 at full rate, so at half rate they cost $1,575.
  3. The deduction is $3,150, leaving $28,350, and the $35 fee comes back on top, before the lender's share and incidental costs.

That's a sketch of the formula, not a prediction. Because the split point comes from a repair order, a first visit written up in vague words can move thousands of dollars to the manufacturer's side of the line. Our Texas buyback calculator runs it on your real figures.

Rides, rentals and other incidental costs

43 TAC section 224.262 lists the costs a winning complainant recovers when a refund or replacement is ordered, provided they are reasonable and verifiable. The list is open-ended and names alternate transportation, towing, calls and mail to the manufacturer or dealer, meals and lodging when the car fails on an out-of-town trip, damaged personal property, accessories you added (less a use allowance), and attorney fees only where you hire counsel after learning the manufacturer has one.

If you ask for a replacement

A comparable vehicle, under 43 TAC section 224.230(b)(2), is a new one from the same product line, of the same model year or newer, with comparable mileage. It's exchanged MSRP for MSRP, less the same use allowance, which you pay along with any lien and the taxes and fees on the new sale. A lease follows its own split, and a refund order ends the lease without penalty to you. Subchapter M itself doesn't shift attorney fees, but a court may award them on a winning Magnuson-Moss claim.

Possible Outcomes

Five things a successful Arlington claim can bring

  • Repurchase

    The price you paid, minus interest and finance charges and a split-rate mileage deduction, plus the $35 fee, shared with any lender

  • Replacement

    A new, comparable model of the same year or newer, exchanged MSRP for MSRP, with you covering the use allowance

  • Repair order

    When the car doesn't qualify for a buyback or replacement, an order that the warranty work be done

  • Incidental costs

    Rentals, rideshares, towing and other verifiable costs of losing the car, paid with a refund or replacement

  • Attorney fees

    Possible in court on a Magnuson-Moss win, and in narrow cases as an incidental cost under TxDMV's rule

Outcomes depend on the facts of each case, so no attorney can tell you in advance what yours will be.

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Vehicles We Handle

Which vehicles does the lemon law cover in Arlington?

TxDMV's list of covered new vehicles runs from cars, trucks and vans to motorcycles, all-terrain vehicles, motor homes, towable RVs and neighborhood electric vehicles. It leaves out repossessed vehicles, non-travel trailers, boats and farm equipment. Go ahead and choose a type below.

SUVs, Sedans and Crossovers

They're covered when bought or leased new, and a demonstrator that was never titled counts as new too. Arlington has a pretty direct connection to the full-size SUV, as it happens: GM's Arlington Assembly on East Abram Street opened in 1954 and builds the Chevrolet Tahoe and Suburban, the GMC Yukon and Yukon XL and the Cadillac Escalade. That said, the plant's address plays no part in a claim. See our practice areas.

Pickups and Work Trucks

A new pickup's covered on the same terms as a car, no matter how big it is. If your truck had a body or equipment fitted before it was sold, or it's a heavy-duty diesel, our Fort Worth lemon law page goes into converters and the 16,000-pound powertrain rule, and our diesel emissions lemon law guide covers emissions faults.

Motorcycles

Motorcycles count. The statute's definition takes in vehicles with two or more wheels, and on top of that TxDMV names motorcycles among the new vehicles the law protects. You run the same four-repair, two-repair and 30-day tests on a motorcycle as on anything else. See our motorcycle lemon law guide.

Motor Homes and Towable RVs

Both are covered, and section 2301.002(23)(D) names the towable recreational vehicle outright. A towable has no odometer, so the mileage limits generally don't apply, and its use deduction runs in days against a presumed 5,475-day life. See our RV and motorhome lemon law guide.

Electric Vehicles and Hybrids

EVs and hybrids get covered like any other new vehicle. Whatever it is, a charging fault or a drive-unit failure or some software problem that keeps coming back after every update, it's judged by the same tests. Dealer extras, things like tint or remote start, have their own rule, though: under section 2301.608(b) the dealer pays for an add-on only to the extent it caused the defect. See our electric vehicle lemon law guide.

What Our Clients Say

Real results from real clients who trusted
RockPoint Law with their lemon law claims.

Why RockPoint

Why Arlington drivers choose RockPoint Law

Our core practice is lemon law and consumer warranty cases. Until the hearing, an Arlington claim gets handled online and over the phone, so somebody in Dalworthington Gardens or down south of I-20 gets the same attention from us as a client who's a block from our Dallas office.

Lemon Law Is Our Core Practice

It's not a sideline for us. We work on warranty and lemon law every day, and the people we work for are drivers who ended up with a defective vehicle.

We Count the Cost of No Car

Rentals, rideshares and tows are reimbursable when a buyback or replacement is ordered, which is why we start building that file on the first call, rather than trying to guess at the numbers at the end.

Financing Read Line by Line

We get the retail installment contract and pull the price apart from the interest and finance charges, since the rule leaves those out, and we figure out the lender's share before there's any offer on the table.

Clear Communication

We keep you updated, straight, at every stage of your case, with no long silences and no surprises.

No Upfront Legal Fees

If your case qualifies, it runs on contingency, and there's no fee unless we recover for you. Win at TxDMV and the manufacturer repays your $35 filing fee as well.

Meet the Firm Behind Your Claim

The same attorneys who handle claims nationwide handle them here. Two minutes on who we are and how we work.

Side-by-Side

Do I need a lemon law attorney in Arlington?

Handling an Arlington claim alone vs with an attorney. Flip the switch to compare the same four moments both ways.

Vehicle repair invoices spread across a kitchen table with a hand hovering over them
On your own1 / 4

Paying for rides and rentals with nothing to prove it

TxDMV's rule pays back alternate transportation only when the cost is reasonable and verifiable. Owners who paid for weeks of app rides and a rental, then cleared the receipts from their phone, can end up with nothing to show the examiner.

A person on the phone at a home desk with a notepad of call notes
On your own2 / 4

Complaining to the dealership and stopping there

A service manager can hear about the fault ten times and it still isn't the written notice section 2301.606(c) requires. Without a letter to the manufacturer, converter or distributor and a chance for it to cure, the examiner can't order a refund or replacement.

A wall calendar with deadline dates circled in red beside a set of car keys
On your own3 / 4

Filing in the last week, or without the fee

The six months often start from the mileage date, well before the two-year mark, and TxDMV counts the case as started only once it has the $35. A complaint sent at the edge of the deadline without payment can arrive too late.

One person alone at the end of a long empty hearing room table
On your own4 / 4

Signing a settlement built on the wrong price

A settlement is the one place section 2301.607(g) lets you give up the statute's remedies. An offer that treats finance charges as part of the price, charges every mile at the full rate, or ignores the lender's share can leave you owing money after the car is gone.

Hands working through an organized stack of repair orders with a highlighter and index tabs
With RockPoint Law1 / 4

A cost file started on the first call

On day one, we inform you about what to save and how. Then, we total your rentals, rides, and tows against the categories specified in 43 TAC 224.262 before the hearing.

A certified mail envelope and return receipt card being prepared on a desk
With RockPoint Law2 / 4

Notice to the manufacturer, with proof of delivery

We find the right corporate address, send the letter by a method that proves receipt, and record the date for the complaint form.

An open case planner with color-coded deadline tabs being marked
With RockPoint Law3 / 4

Filed and paid with months in hand

We work out all three trigger dates from the paperwork, file with the fee paid at submission, and diary the 151st day.

A bound exhibit folder open on a conference table
With RockPoint Law4 / 4

Every offer checked against the rule and the payoff

We reconstruct the figure from the contract, apply the half rate after the first report, add the fee and your incidental costs, and place it next to the lender's payoff letter.

Serving Arlington and Tarrant County

On the ground in Arlington, TX

Seventh among Texas cities

The Census Bureau estimates Arlington had 402,134 residents on July 1, 2025, seventh among Texas cities, after Houston, San Antonio, Dallas, Fort Worth, Austin and El Paso. All of it lies in Tarrant County, home to an estimated 2,248,466. The city also counts three colleges within its limits: the University of Texas at Arlington, Tarrant County College's Southeast Campus and Arlington Baptist College. If you're a student with your first car on a loan, read the part above about the lender, it matters for you.

Getting around without a car

The city's public transportation is Arlington On-Demand, a citywide rideshare booked by app or phone that used to be called Via, with links to the Trinity Railway Express at CenterPort Station. Every day your car sits at the dealer, each ride is one more bill, and those happen to be the costs 43 TAC section 224.262 pays back when a buyback or replacement is ordered.

The miles pile up on a handful of roads. I-20 crosses the south of the city, and TxDOT's I-20 Arlington/Grand Prairie corridor study covers its run through Arlington and Grand Prairie. SH 360 carries traffic along the east side, where a TxDOT project widened the stretch from Abram Street to I-20. I-30 heads east toward Dallas. Several franchised dealerships sit along the East Interstate 20 frontage road, and every new-car seller has to post TxDMV's notice of your lemon law rights where customers pay for repairs under section 2301.613. Have a look for it next time you're picking up the car.

We take claims from Arlington, and from the cities that border it too, including:

  • Grand Prairie
  • Mansfield
  • Kennedale
  • Pantego
  • Dalworthington Gardens
  • Euless
  • Bedford
  • Hurst
  • Irving
  • Cedar Hill
  • Duncanville
  • Fort Worth

How to reach us

RockPoint Law doesn't have an office in Arlington. Our Texas office is at 325 N Saint Paul St., Suite 3100, in downtown Dallas, about 20 miles east, and most Arlington clients never need to go there at all. The quickest way to start is the online intake form. We go through every request and respond as soon as we can. You can also call (516) 550-3323. If you'd like to meet in person, I-30 is the direct drive, and if you're without a car right now (which, given why you're reading this, you might be), Arlington On-Demand connects to the Trinity Railway Express at CenterPort.

Nearby guides

Case Results

Recent RockPoint Law recoveries

About the numbers below: they come out of the lemon law settlement record our firm publishes across brands, so they're firmwide, and they aren't Arlington or Tarrant County outcomes. We put them on the page because they show what a well-documented defect claim can be worth when it's handled properly. They can't tell you what yours is worth, since that depends on what happened with your car.

$160,264 BMW X6

Recovery on a vehicle with engine, electrical and suspension defects.

$144,550 Porsche Macan

Recovery on a Macan with suspension, drivetrain, electrical and HVAC problems.

$110,289 Rivian R1T

Recovery after electrical, engine and suspension failures on an electric pickup.

Figures are drawn from our firm's published settlement record and are not specific to Arlington or Tarrant County matters. Prior results do not guarantee or predict a similar outcome in any future case. See more RockPoint Law settlements 

RockPoint Law, by the numbers

$50M+**
Recovered for clients
3,000+‡
Cases handled
25+
Years of combined experience
97%*
Resolution rate
  • Free Consultation
  • No attorney's fees unless we recover for you.†
Recent Google reviewsAcross all RockPoint offices: 4.8 from 19 Google reviews
  • ★★★★★a month ago
    I had a really good experience with RockPoint Law. The whole process was a lot easier than I expected and everyone I dealt with was helpful and responsive. Whenever I had a question, I was able to get an answer without feeling like I was chasing anyone down. They handled everything and kept me updated along the way. Definitely glad I reached out to them.
    Ronen S. Malekmehr
  • ★★★★★6 months ago
    Saw RockPoint Law and wasn't sure. Called anyway because I was at my wit's end. Natalie Nassi answered and she remembered me from somewhere else. Same calm voice, same no-nonsense approach. She took my case and handled everything. Manufacturer bought the car back. Name on the door changed but Natalie didn't. That's what matters to me.
    Tanja Moldenhauer
  • ★★★★★6 months ago
    Saw RockPoint Law online and wasn't sure because I hadn't heard of them. But I was desperate. My car had been in and out of the shop for months. Called them up and the person I spoke with was so easy to talk to. No legal mumbo jumbo, just straight talk. They took my case and got me a buyback. New name but they know what they're doing. Would recommend.
    Rodolfo Paulino
2 more Google reviews
  • ★★★★★6 months ago
    Honestly wasn't sure about RockPoint Law since I hadn't heard of them before. But I was desperate. My car had been in the shop five times for the same problem and nobody could figure it out. Service advisor started avoiding my calls. I found RockPoint online, called, and the person I talked to was really down to earth. They took my repair orders and handled the whole thing. A few months later, the manufacturer bought the car back. New name but they got it done. Would use them again in a heartbeat.
    Om Shiv
  • ★★★★★6 months ago
    Saw RockPoint Law pop up when I was googling lemon law help. Wasn't sure about the name but figured I'd give it a shot. My Jeep Gladiator had a death wobble at highway speeds—front end would shake violently. Dealer replaced the steering stabilizer twice, still shook. The person I talked to at RockPoint was super calm and explained everything clearly. They handled the claim and Jeep bought the truck back. Glad I didn't let the new name scare me off. They got the job done.
    Víctor Torres

About this page

Written by the RockPoint Law Editorial Team · Reviewed by Aaron K. Waldo, Texas Bar No. 24107954 (State Bar record). Prepared September 2026 to reflect the Texas Lemon Law, Subchapter M of Chapter 2301 of the Texas Occupations Code, Sections 2301.601 through 2301.613, and TxDMV rules 43 TAC 224.232, 224.260 and 224.262. See our editorial policy.

Anyone can check a Texas attorney's license and public discipline record in the State Bar of Texas Find-A-Lawyer directory. We think you should, for any firm you're considering, including this one.

Start here

Tell us what the car is doing in Arlington, TX

Three details about the vehicle, and how to reach you.

  • The year and make of your vehicle
  • What the dealer has already tried, and whether you paid for it
  • Your name, phone and email. We review every request and respond as soon as we can

No cost, no obligation. Contacting RockPoint Law does not create an attorney-client relationship.

Meet the Team
Behind RockPoint Law

A dedicated team that stands with you through every step of your Lemon Law claim.

Aaron Waldo
Aaron Waldo
Attorney
U.S. Marine Corps veteran · Automotive background
Liam Jones
Liam Jones
Attorney
Licensed in New York & New Jersey
Christian Garcia
Christian Garcia
Senior Case Manager
Case management from intake through resolution
Rudy Gutierrez
Rudy Gutierrez
Intake Manager
First point of contact for new clients & case evaluations
FAQ

Arlington, TX lemon law questions

What Arlington drivers ask before they file, answered from the statute, TxDMV's rules and its published guidance.

How do I check an Arlington lemon law attorney's ratings or awards?

Start with the license in the State Bar of Texas directory, then test what you can: does the firm do lemon law as its main work, and can it tell you which date starts your six months?

Start with the license, because a badge on a website can be bought and a license cannot. The State Bar of Texas Find-A-Lawyer directory shows whether a lawyer is eligible to practice in Texas and lists any public discipline. After that, look for things you can test. Does the firm handle lemon law as its main work, or as a sideline? Can the lawyer explain the four-repair, two-repair and 30-day tests without looking them up? Will they tell you which date starts your six months? Reviews help too, as long as you read what people actually say rather than the star average. RockPoint Law has no Arlington office and no Arlington review listing, so the reviews shown here are firm-wide, not local.

Does Texas law or Virginia law apply to a lemon in Arlington?

Texas law applies if you are in Arlington, Texas, in Tarrant County. Arlington, Virginia falls under Virginia's own statute, and none of the Texas rules carry over.

It depends on which Arlington you live in. Arlington, Texas sits in Tarrant County, between Dallas and Fort Worth, and a car bought or registered here falls under Chapter 2301, Subchapter M of the Texas Occupations Code. The Texas Department of Motor Vehicles runs those claims. Arlington, Virginia, across the Potomac from Washington, D.C., is governed by Virginia's own lemon law, a different statute written by a different legislature. None of the Texas rules below carry over. If your car was sold, registered or repaired in Virginia, our Virginia lemon law guide is the one to read. If the dealer's address on your purchase contract is in Texas and you drive on I-20 or SH 360, this is the right place to start, and the Texas tests below apply.

How long do I have to file a lemon law complaint from Arlington?

Six months from the earliest of warranty expiry, 24 months or 24,000 miles after delivery. The case only begins when TxDMV receives the $35 fee, so pay it when you file.

Six months from whichever of three dates arrives first: the end of the express warranty, 24 months after original delivery, or 24,000 miles after original delivery. That is section 2301.606(d) of the Occupations Code. One detail catches people. TxDMV's rules say a lemon law proceeding begins on the date the department receives the $35 filing fee, so a complaint typed up but not paid for has not started anything. Pay the fee when you file. Commuters should watch the odometer as closely as the calendar. A driver covering 16,000 miles a year hits 24,000 miles at about eighteen months, which pulls the whole deadline forward by half a year. TxDMV's own advice is to file as soon as you see the dealer struggling to fix the problem.

Do the days my car sits at the dealer count toward the 30-day test?

Yes, if they're days out of service for repair inside the window. Separate stays add up. Only days in a comparable loaner from the manufacturer or distributor come off.

Yes, if they are days out of service for repair inside the warranty window. Section 2301.605(a)(3) looks for a cumulative total of 30 or more days, so three separate stays of ten days each can get there. A defect that substantially impairs the car has to still be present. One kind of day is taken off the count. If the manufacturer or distributor lent you a comparable vehicle while a franchised dealer had yours, those days do not count. A rental you arranged yourself, or rides you paid for, are different: those days stay on the count. Keep every repair order showing the date the car went in and the date it came out, because the examiner counts from paper, not from memory.

Can I get my ride and rental costs back while my car is in the shop?

Often, if the case ends in a buyback or replacement. Rentals, rideshares and tows are incidental costs under 43 TAC 224.262 when they're reasonable and verifiable.

Often, yes, if the case ends in a buyback or a replacement. TxDMV's rule on incidental costs, 43 TAC 224.262, says a winning complainant is reimbursed for costs from loss of use of the vehicle, provided they are reasonable and verifiable. Alternate transportation is first on the rule's list, followed by towing, calls and mail to the manufacturer or dealer, meals and lodging when the car fails on an out-of-town trip, and damaged personal property. In Arlington that usually means rental agreements, Arlington On-Demand trips or other rideshare fares, and tow bills. Verifiable is the word to remember. A receipt with a date beats a bank statement line, and a bank statement line beats a guess. Start a folder the first time the car goes back.

What happens to my car loan if the manufacturer buys the car back?

The lender is paid from the refund in proportion to its interest. The refund leaves out interest and finance charges, so get a payoff letter early.

The lender gets paid out of the refund. Section 2301.604(b) splits the money between the owner and the lienholder in proportion to each one's interest in the vehicle, and TxDMV's rule makes the refund payable to both. The refund itself is calculated from the total purchase price, but the rule leaves out interest, finance charges and insurance premiums. So on a financed first car, a common situation for a student at UT Arlington, the interest you have already paid is not part of the buyback figure. Ask for a payoff letter from the lender early, because the numbers only make sense side by side. If you are leasing rather than financing, a separate formula applies and the order can end the lease without a penalty to you.

Does the Texas lemon law cover a used car bought in Arlington?

Not for a buyback. Only new vehicles qualify for a refund or replacement. A used car still under the original warranty can use the free warranty performance route for repairs.

Not for a buyback or replacement. TxDMV says only new vehicles can qualify for a refund or replacement, and the statute defines a new motor vehicle as one that has not been sold at retail before, whatever its mileage. A demonstrator that was never titled counts as new. A used car still has one route. Texas's warranty performance law can order repairs if the car is still under the manufacturer's original warranty, or if the defect was reported to the dealer while that warranty was running and it is still there. An extended service contract does not count. TxDMV charges no filing fee for a warranty performance complaint. It is a repair remedy only, but on a car with a stubborn fault it can be the push the dealer needed.

Where would an Arlington lemon law hearing be held?

TxDMV sets it. Arlington isn't a hearing site; the two Metroplex sites among TxDMV's seven are Fort Worth and Carrollton. Hearings run four hours, and you can bring the car.

TxDMV does not fix that in advance, and Arlington is not one of the places it names. Its Office of Administrative Hearings lists seven main locations, and two are in the Metroplex: Fort Worth, at a TxDOT facility, and Carrollton, at a TxDMV facility. OAH says it tries to set each hearing near the complainant's home but that some travel may be required. The hearings examiner comes in from Austin, the hearing is set for four hours, and at an in-person hearing TxDMV's rules let you bring the car so the manufacturer can inspect and drive it. The hearing notice gives the address. If the date does not work, either side can ask for a continuance by motion, and the examiner decides whether to grant it.

Do I notify the dealer or the manufacturer about the defect?

Both hear about it, but the letter that matters goes to the manufacturer. Section 2301.606(c) requires written notice to the manufacturer, converter or distributor.

Both, but the letter that matters legally goes to the manufacturer. The dealer hears about the problem every time you take the car in, and each repair order is your proof of that. Section 2301.606(c) is different. It says no refund or replacement can be ordered unless the manufacturer, converter or distributor received written notice of the defect and had a chance to fix it. The service manager at the dealership is not the manufacturer. Look in your warranty booklet or owner's manual for the manufacturer's customer relations address. TxDMV prefers certified mail and publishes a sample letter on its website. Keep a copy of what you sent and the delivery receipt, because the complaint form asks for the date the manufacturer first got written notice.

Does it matter that my SUV was built in Arlington?

No. Where the vehicle was built, including GM's Arlington Assembly plant, has no bearing on a claim. Every make goes through the same tests and the same TxDMV process.

No. GM's Arlington Assembly plant has built vehicles since 1954 and today builds the Chevrolet Tahoe and Suburban, the GMC Yukon and Yukon XL and the Cadillac Escalade. The plant sits at 2625 East Abram Street, on the east side of the city. Where a vehicle came off the line has no bearing on a Texas lemon law claim, and neither does which franchised dealer sold it to you. The questions are the same for every make: is the defect covered by the written warranty, does it substantially impair use or value or create a serious safety hazard, and does your repair record meet one of the three tests in section 2301.605. A Tahoe from Arlington and a sedan from overseas go through the same TxDMV process.

How is the buyback amount worked out?

Price without interest or finance charges, less full-rate miles to the first report and half-rate miles after, plus the $35 fee, with the lender paid its share.

Start with the total purchase price, leaving out interest, finance charges and insurance premiums. Then TxDMV's rule subtracts an allowance for your use of the car, based on a presumed life of 120,000 miles. Miles driven before you first reported the defect are charged at the full rate. Miles from that first report to the hearing date are charged at half rate. Take a $31,500 sedan first written up at 6,000 miles and heard at 18,000 miles. The first 6,000 miles cost $1,575, and the next 12,000 cost another $1,575 at half rate. That leaves $28,350, and the $35 filing fee goes back on top. Any lender is paid its share. That is arithmetic on invented numbers, not a forecast for your car.

Do I have to go to the Dallas office to work with RockPoint Law?

No. The complaint, mediation and prehearing call happen online or by phone. The hearing is the one day you're normally needed in person, and TxDMV sets where.

No. RockPoint Law has no office in Arlington. Our Texas office is in downtown Dallas, about 20 miles east, and most clients from Arlington never set foot in it. The complaint is filed with TxDMV online. TxDMV's case advisor handles mediation by phone and in writing. The prehearing conference is a phone call. We can take your repair orders, purchase contract and receipts by upload and go through them with you on a video or phone call at a time that fits around work or classes. The one day that normally needs you in person is the hearing, and that is set by TxDMV, not by us. If you would rather meet face to face, tell us and we arrange it.

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