Because Aventura runs right up to the Broward line, the new car in your garage could have come off a showroom floor on Biscayne Boulevard or from a dealer just across the line in Broward, and as far as Florida's lemon law is concerned it makes no difference which. What does matter is the pattern. If the same defect keeps sending the car back to the service department, the manufacturer may have to buy it back or replace it. RockPoint Law works only on lemon law and warranty cases. We don't have an office in Aventura (the nearest is our Miami office in Brickell, about 14 miles south), but most of a claim is handled on paper anyway.
Three quick questions. No cost, no obligation.
Sending this does not create an attorney-client relationship. A case evaluation is a first step, not legal representation.
The remedy in Florida is either a refund or a replacement, and it's you who gets to choose the refund. Where the claim starts depends on your brand. If it runs a program the Attorney General has certified, the claim starts there, and if it doesn't, you go straight to the state's arbitration Board, where the state charges nothing to file.
The figures that decide an Aventura claim, in the order a claim meets them, with the section of Chapter 681 or the Attorney General's rule each one comes from. They are the same in Miami-Dade and Broward.
| Key figure | What it means | Where it comes from |
|---|---|---|
| 24 monthsfrom delivery | The rights period. Before it ends, report the defect to the manufacturer or its dealer. No mileage limit applies, so a garage-bound car and a daily I-95 commuter share one calendar. | Section 681.102(9) |
| 3 repairsthen a final try | The same defect has gone in for repair three times and is still there. Then a registered or express-mail letter goes to the manufacturer, not the dealer, and it gets one final attempt. | Section 681.104(1)(a) |
| 10 + 10days for the final repair | Ten days from receiving your letter to name a reasonably accessible shop, then ten from drop-off to fix the car. Miss either and the final attempt drops away. A shop in either county can qualify. | Section 681.104(1)(a) |
| 30 daysout of service | Days in the shop for warranty repairs, added up across every defect. Weekends and holidays at the dealer count. Notify the manufacturer in writing at day 15. | Section 681.104(1)(b), (3)(b); Rule 2-30.001 |
| $0to file with the state | The state charges no filing fee for Board arbitration, as the Consumer Guide to the Florida Lemon Law confirms. | Consumer Guide to the Florida Lemon Law |
| 60 daysafter month 24 | The latest date to file with a certified program, and to ask for Board arbitration. If a program's final action comes later, the Board request runs to 30 days after it. | Section 681.109(4) |
| 40 / 60days to hearing and decision | Once the Attorney General approves the request, the Board has 40 days to hear the case and 60 to decide it. The panel consists of three members. | Section 681.1095(6) |
| 120,000offset divisor | Base price times the miles you drove, divided by 120,000. Delivery miles and the service department's test drives come off your total. | Section 681.102(19) |
| 30 daysto appeal, in 3 counties | Either side can petition the circuit court within 30 days of receiving the decision: where you live, where the car was acquired or where the hearing was held. A purchase in Broward adds the Seventeenth Circuit. | Section 681.1095(10) |
If you live in Aventura, the law protecting you is Chapter 681 of the Florida Statutes, the state's lemon law, and it applies to a new or demonstrator car, SUV or truck sold or leased in Florida. Report a defect that substantially impairs the car's use, value or safety within 24 months of delivery. If the manufacturer still cannot fix it after three repair attempts and a final try, or the car has spent 30 days out of service, the manufacturer has to refund the purchase price or replace the car. You pick which one, not the manufacturer, and the state charges no filing fee.
Aventura is a small city, 3.2 square miles of it, with the county line running along its northern edge, and it would be reasonable to wonder whether being that close to Broward changes anything for you. None of that changes the law. Section 681.116 stops any county or city from writing its own lemon law, so the rules are the same whether you bought from a dealer in Miami-Dade or one over the line in Broward, and what an Aventura owner is more likely to run into instead is an argument about cause, about whether a fault came from the factory or from a garage ramp, a valet stand or a charger on a condo wall.
Every one of these runs in calendar days, which section 681.102(5) sets as the rule for the whole chapter. Weekends and holidays count.
To put some real dates on it, take a car that was delivered on 15 June 2025, whose rights period closes on 15 June 2027. If its brand has no certified program, the request for arbitration has to reach the Attorney General by 14 August 2027. And in case you were hoping otherwise, sending the manufacturer a defect notice does not stop that clock, which is something the Attorney General's filing-deadline note says in so many words.
A lot of Aventura owners shop showrooms on both sides of the county line before they settle on a car, and that's fine, because Chapter 681 covers a new vehicle "sold in this state," which makes a Broward sale a Florida sale and leaves nothing about the claim changed: the Attorney General screens it the same way, the Board applies the same tests and the manufacturer owes the same remedy. The one difference only shows up later, and only if somebody appeals a Board decision, since Section 681.1095(10) lets the petition be filed where you live, where the car was acquired or where the hearing was held, and for you that can mean Miami-Dade or Broward.
If you want the rest of the statute, it's all in our Florida lemon law guide, and for the county's courts and arbitration route you can have a look at our Miami lemon law page.
The tests come from the state, so they don't bend for any one city. A claim in Aventura usually rests on four questions: how many times the fault has been repaired, how long the car has sat in the shop, where the claim has to be filed first, and whether you are still inside the dates. Underneath all four is one threshold question. Did the problem come from the way the car was built? Florida calls a qualifying defect a nonconformitySection 681.102(15): a defect or condition that substantially impairs the use, value or safety of the vehicle. It does not include a defect or condition caused by an accident, abuse, neglect, or a modification or alteration by someone other than the manufacturer or its authorized service agent., and damage from outside the car is not one.
The same defect has gone in for repair three times and is still there. Next, you write to the manufacturer, not the dealer, by registered or express mail. It has 10 days to answer and direct you to a reasonably accessible repair shop, then 10 days from drop-off to fix the car. Miss either window, and the final attempt is no longer required of you.
The car has been out of service for warranty repairs for 30 days in total, counting every defect, not just one. At the 15-day mark you notify the manufacturer in writing, and it gets one more opportunity to inspect or repair the car. The statute counts days out of service, and the Attorney General's Rule 2-30.001 counts weekends and holidays the car spends at the dealer. Days for routine maintenance don't count.
If the manufacturer runs a program the Attorney General has certified, and you were told about it in writing when you bought the car, that program comes first. Makers that aren't on the certified list go straight to the state Board. For a car bought at a manufacturer's own showroom, the purchase date can matter as much as the brand.
The Lemon Law rights periodSection 681.102(9): the period ending 24 months after the car was originally delivered to a consumer. There is no mileage figure. A problem you first report inside the period must still be fixed after it ends, under section 681.103(1). That duty doesn't move any filing deadline. lasts 24 months from first delivery and ignores the odometer. A car that mostly sits in a garage and one that commutes up I-95 every day are on the same clock. Report the defect before it ends, then request arbitration within 60 days after.
Paper proves every one of these tests. After each warranty visit, section 681.103(4) entitles you to an itemized, legible repair order showing the problem you reported, the diagnosis, the work, any test drive and its length, the dates in and out, and the mileage. In a building with valet parking, the order matters even more. If it just says "customer states warning light," a manufacturer can later suggest the car was mishandled. Ask the service writer to name the part that failed.
Can't tell which test your repair history meets? We'll go through the orders with you and say which route fits.
This is a self-check against the statutory test, not legal advice, and it does not create an attorney-client relationship.
Florida's statute doesn't change from one city to the next, but the situations Aventura owners bring to us have a bit of a local accent to them, so here are the ones we hear about most.
You're in Miami-Dade, so in court terms that's the Eleventh Judicial Circuit; we've put what you'd want to know about that courthouse, plus the county's arbitration route, on our Miami lemon law page.
Section 681.113 keeps the selling dealer out of a Chapter 681 case, unless it gave its own written warranty. Which is a long way of saying your claim is against the manufacturer, and it really doesn't matter which showroom on Biscayne Boulevard sold you the car.
Nothing about the law changes when you cross the county line. The one place the line can matter is on appeal: if a Board decision is appealed, section 681.1095(10) allows filing where the car was acquired, so a car bought in Broward can be heard in the Seventeenth Circuit as well as in Miami-Dade. (For the Broward side of things, see our Fort Lauderdale page.)
The statute excludes any condition caused by an accident, abuse, neglect or modification by someone other than the manufacturer or its service agent, in section 681.102(15). Put simply, a curbed wheel or a bumper that got scraped on the ramp is something you take up with the building, the valet company or your insurer. It cuts the other way too, though. A part that fails on its own doesn't turn into somebody else's fault just because the car happens to live in a shared garage.
Most Aventura homes are in large buildings, so cars get parked by attendants, squeezed down tight ramps and charged off shared electrical systems, and believe us, a manufacturer defending a claim knows that just as well as you do. Under section 681.104(4) it can argue that the problem doesn't substantially impair the car, that it came from an accident, abuse, neglect or an outside modification, or that the claim wasn't made in good faith. Whenever there's any plausible way to blame the fault on handling, count on hearing one of those.
Your answer to that is the repair history, because a three-member panel decides cause from the paper in front of it and not from anyone's say-so. So ask yourself a few things. Did the dealer find a failed component with no sign of impact? Did the same fault come back after a warranty repair, with no valet or ramp incident in between? And did it show up while you were behind the wheel, and not only after somebody else had parked it?
Under Florida law a condo owner is allowed to put an electric-vehicle charger in an assigned space. Under section 718.113(8), an association can't prohibit it, and the owner who installs the unit pays for installation, operation, maintenance and repair. That division of responsibility is worth knowing about once charging starts going wrong:
Once your letter arrives, it's the manufacturer that picks the shop for its final attempt. Section 681.104(1)(a) requires that shop to be reasonably accessible to you, and the repair to be offered within a reasonable time. What the statute doesn't do is give a distance, so in practice it works out like this:
The car has to make its trips to the service department, but you don't have to visit anyone else. Arbitration begins with a form mailed or emailed to the Attorney General, who takes first filings as PDF attachments, and many claims settle before any hearing date is set.
On our end, we pull the repair orders together and check the dates and the mileage on each one, send the registered letter to the manufacturer, file in the right forum and get you ready if a hearing does go ahead. The first call is yours to make.
Five steps, in order. Almost all of it is paperwork, and nearly all of that can be done without leaving home. For the document-by-document version, see our guide to how to file a lemon law claim.
Before anything else, find the contract. It shows the delivery date that starts the 24 months, the dealer and county where you bought the car, and the base price the offset will use. Florida covers a new or demonstrator vehicle sold in the state, plus a lease of a year or more where you're responsible for repairs. Section 681.102(14) leaves out motorcycles, mopeds, off-road vehicles, trucks over 10,000 pounds and the living areas of a motorhome.
Every warranty visit should end with an itemized order under section 681.103(4). Read it at the counter. It should list your complaint, what the technician found, what was done, how far the car was test-driven, both dates and the odometer. Keep a notebook of your own too: drop-off and pick-up times, and the names of the people you spoke with. If the car lives in a valet garage, note when it was last moved by staff before the fault appeared. That detail heads off the "mishandling" argument later.
After the third repair of the same defect, or once the car has been in the shop 15 days in total, write to the manufacturer. Use registered or express mail, addressed to the Florida zone or regional office. Section 681.103(2) requires manufacturers to print that address in the warranty booklet or owner's manual. The Attorney General publishes an optional defect notification form. Keep the mail receipt. If your building's mailroom holds packages, make sure the reply doesn't sit there.
A brand with a certified program goes there first, within 60 days after the 24 months end. If the program hasn't decided within 40 days, or you don't accept its decision, you can move on to the state Board. A brand without one goes directly to the Attorney General on a Request for Arbitration, under section 681.109(3). The Attorney General screens it for eligibility first. There is no filing fee, as the state's Consumer Guide to the Florida Lemon Law confirms.
Once a claim is approved, the Board has 40 days to hear it and 60 to decide, under section 681.1095(6). Three members sit on the panel, and at least one member in each region has to know car mechanics. Before the hearing, the manufacturer may inspect the car, but it can't do more repairs. If you win, it has 40 days to pay or replace. Either side can appeal to the circuit court within 30 days.
Aventura claims rarely fall apart on the law. They fall apart on details. The letter goes to the dealership instead of the manufacturer. A repair order says "customer states noise" and nothing more. The registered letter sits in a building mailroom for two weeks. Or nobody checks whether the brand had a certified program until the 60 days are nearly gone.
You can run a claim yourself, and the Attorney General's staff will answer questions. A lawyer gives you a second check on the dates, the letter and the paper trail. How a panel rules on your facts isn't something anyone can know in advance.
If the manufacturer can't fix the car within a reasonable number of attempts, section 681.104(2)(a) gives it 40 days either to repurchase the car and refund the purchase price, or to replace it with a car you accept. Both come with the collateral and incidental charges you reasonably paid. The choice of a refund over a replacement is yours, without conditions, so a replacement offer is only an offer.
A refund or replacement comes with a deduction for the miles you drove. Section 681.102(19) sets the formula:
Take a car with a $62,000 base price and 11,000 of your own miles on it. The offset works out to about $5,683. Each mile costs roughly 52 cents, so the 400 miles a service department might put on test drives across several visits are worth about $207 to you. The Attorney General's remedy calculation guideline says delivery miles and test drives by the dealer, the manufacturer's inspectors and the Board come off your total. Check that every repair order shows its test-drive distance.
A replacement has a ceiling of its own. Under section 681.102(21), its sticker price can't go above 105 percent of the original's. On the refund side, collateral charges such as sales tax, title charges, earned finance charges and dealer-installed items come back to you. Incidental charges, meaning reasonable costs the defect directly caused, can include tows and rentals. On a financed car, the refund is split between you and the lender as your interests appear.
Fees work on their own track. A consumer who wins a Chapter 681 lawsuit is owed reasonable attorney's fees under section 681.112(1), on top of losses and litigation costs. RockPoint Law takes qualifying cases on contingency. What any one case is worth depends on its own facts, and no lawyer can tell you that number in advance.
The purchase price plus collateral charges, less the offset for your miles, and yours to choose over a replacement
An identical or reasonably equivalent car you accept, priced at no more than 105 percent of the original's sticker
Section 681.103(1) makes the manufacturer keep fixing a problem you first reported inside the 24 months
Tows from the garage, rentals, and other reasonable costs, along with tax, title, and dealer-fitted items
Awarded to a consumer who wins in court under section 681.112, and when a Board award survives an appeal
Outcomes depend on the facts of each case, so no attorney can tell you in advance what yours will be.
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VolvoFlorida draws its line by the type of vehicle, in section 681.102(14), and where it was sold. The showroom and the sticker price make no difference. If a vehicle isn't covered by Chapter 681, the federal Magnuson-Moss Warranty Act can still apply to its written warranty. Choose a category below.
Covered, and this is where most claims come from. The fault has to substantially impair use, value or safety, so a transmission that slips on the on-ramp counts and a trim rattle usually doesn't. Garage-bound cars bring their own patterns: batteries that drain while parked, sensors that throw warnings, doors and locks that act up. Each can qualify when the cause sits inside the car. See our practice areas.
Read the weight rating on the driver's door jamb. A truck rated over 10,000 pounds gross vehicle weight sits outside Chapter 681, and some of the biggest pickups cross that line. Below it, a diesel is covered like any other vehicle. A derateReduced-power mode the engine computer triggers, often after an emissions or DEF fault. If it keeps returning after repairs, it is a repeat defect. that keeps coming back is a classic repeat defect. See our diesel emissions lemon law guide.
Not covered by Chapter 681. The statute names motorcycles, mopeds and electric bicycles as exclusions. A new bike that keeps failing under its written warranty can still support a federal Magnuson-Moss claim, which has no 24-month limit of its own. See our motorcycle lemon law guide.
Covered, but with their own numbers. A motorhome dispute is sent to the RV mediation and arbitration program set up by section 681.1096. The shop-time threshold doubles to 60 days, the manufacturer gets 45 days for its final repair, and 60,000 replaces 120,000 in the offset. The living quarters, including plumbing, the generator, the roof air unit and the house wiring, are excluded. More in our RV and motorhome lemon law guide.
Covered on the same terms as a gas car. Battery, charging, drive-unit and software complaints lead the list, and a bug that reappears after every over-the-air update still counts as the same defect. Two checks for an Aventura owner: whether the charging fault is the car's or the garage unit's, and whether the maker has a certified program. A Tesla bought on or after 1 November 2022 goes to NCDS first. See our electric vehicle lemon law guide.
Real results from real clients who trusted
RockPoint Law with their lemon law claims.
I contacted RockPoint Law in July 2025 and by mid Jan 2026, I had received my settlement proceeds. A mid 5-figure loan was paid off and the manufacturer took possession of the vehicle. Not having that car payment and the mandatory full coverage freed up about $900/month. If you're on the fence about calling RockPoint Law, let it go. The relief you will feel when it all works out will be soooo worth it.
Read moreWas having nothing but issues with the DEF system in my Ram 3500. I didn't have high hopes because 3500 trucks are generally excluded from lemon law. The entire process from the time I contacted RockPoint Law to the time I received my settlement was under 6 months! Their response times were well above expectations.
Read moreMy Telluride's transmission would jerk so hard between gears that my coffee would spill. Dealer had it four times. When I called RockPoint Law, they asked the exact technical question I'd been researching for weeks. We got a buyback with reimbursement for my deductible and rental costs. They speak fluent mechanic before they speak lawyer.
Read moreTurbo failure on my EcoBoost F-150. Dealer replaced it once, then denied the second. Steven Nassi compared my case to known manufacturing defects for that engine. Other lawyers just saw 'engine trouble.' Steven built the argument around the known defect pattern. Secured a full refund.
Read moreOur minivan's sliding door would just stop working. Not a great feature with little kids. Tried to get it fixed under warranty three times. Final straw was when it almost closed on my son's arm. Leo was our attorney and got us a great outcome. They handled everything from start to finish.
Read moreMy family's cross-country road trip turned into a nightmare when our brand-new SUV broke down in three different states. Each dealership kept giving us the run-around. RockPoint Law tracked every failed repair, hotel receipt, and even our unused theme park tickets. They got us a full buyback plus $8,200 for the vacation that fell apart.
Read moreThe active suspension in my Ram 1500 started making a loud 'clunk' on every bump. Dealer replaced one part but the noise just moved to another corner. After the third repair, I was done. Natalie Nassi said, 'A repeated failure of a major chassis component is a clear impairment to value and use.' She didn't see a noise; she saw a failed system.
Read moreMy car is basically my mobile office. When the electrical system fried two laptops and killed my productivity, I reached out to RockPoint Law. Unlike the dealer who treated me as a nuisance, RockPoint Law saw how it impacted my ability to work. They secured a full refund on the vehicle plus $6,500 for lost income and equipment.
Read moreThe manufacturer told me I was out of luck. RockPoint Law told me otherwise — and proved it! Their lemon law experience turned my nightmare into a fair resolution. What impressed me most was their transparency — no false claims, just hard facts and harder work. Worth every penny and then some!
Read moreFrom the moment I walked into their office shaking with frustration, the team at RockPoint Law put me at ease. They listened patiently to my whole story, then laid out a clear game plan. Six weeks later, I was holding a check that made all those repair shop trips worth it. True professionals who deliver!
Read moreWe had two vans with the same transmission failure. RockPoint Law consolidated both claims, lined up build dates, and pushed for an extended coverage fix. Both vans were repaired, and we got downtime reimbursed.
Read moreThe hands-free liftgate on my SUV would randomly open in my garage, denting the door. I felt crazy complaining about a 'convenience feature.' Our attorney reframed it: 'An uncontrolled operation of a motorized component is a safety and property damage risk.' The team used my security camera footage as evidence. We got a solid settlement.
Read moreMost lemon law claims come down to dates, letters and repair orders, and an Aventura claim is no different in that respect, except that here there's very often one more question layered on top, which is whether the problem actually started in the car or somewhere in the building where the car lives.
The same attorneys who handle claims nationwide handle them here. Two minutes on who we are and how we work.
Here's what changes when somebody else is keeping an eye on the garage argument, the mailroom and the offset for you. Flip the switch and you'll see the same four moments from both sides.
When a repair order is vague, it leaves the manufacturer room to say a valet, a ramp or a building charger caused the fault, and once that idea takes hold at a hearing it's hard to shake if you don't have the paperwork to answer it.
It's the manufacturer's answer to your letter that sets the final repair in motion, and its 10-day windows keep running the whole time. So a reply that sits at a front desk or in a mailroom for a week or two can cost you the appointment.
Some brands must go to a certified program first, some only for cars bought after a set date, and some not at all. File in the wrong place first and you've burned time that the 60-day window doesn't give back.
The offset counts only the miles you drove yourself. Delivery miles come off, the service department's test drives come off too, and on a car that's been in for a lot of visits those add up to real money.
We read each repair order for the diagnosis and the part that got replaced, we ask the dealer to fix any vague entries, and if handling damage is likely to hurt the claim we tell you that early on.
The registered letter goes out from us to the regional office printed in your warranty booklet. We hang on to the receipt and have the reply sent to us, so no date slips.
Certification is renewed each year, which is why we check the Attorney General's list on the actual day we file, match it against your purchase date and then file in the order the statute sets.
We total up the test-drive distance from every order and take off the delivery miles, then rebuild the offset from the invoice's base price, and only after that do we compare it with whatever figure the manufacturer came up with.
Aventura had 39,880 residents on the Census Bureau's 1 July 2025 estimate, which is a lot of people for a city of about 3.2 square miles. If you're wondering where exactly it starts and stops, the City of Aventura sets its limits as the Miami-Dade/Broward County line to the north, the Florida East Coast Railway to the west, the Intracoastal Waterway to the east and NE 176th Street to the south, and on the far side of that northern line you're in Hallandale Beach, which is Broward.
It's also a city of towers, and that's not just an impression you get driving down Biscayne, because the Census Bureau's American Community Survey for 2020 to 2024 counts about 80 percent of its housing units in buildings with 50 or more units (20,977 of 26,365), when statewide the share is under 9 percent, and what that usually means for a car owner is a shared garage and a ramp, often a valet, and sometimes a charger in an assigned space.
The local car corridor is Biscayne Boulevard, with franchise dealers strung along it through North Miami and North Miami Beach and at least one electric-vehicle maker selling out of a showroom inside Aventura Mall, and if you cross the county line Broward gives you more choice again. For a lemon law claim, though, the showroom's address matters a lot less than two facts on your paperwork, namely the brand, which decides whether a certified program comes first, and the purchase date, which is what starts the 24 months. The dealer itself stays out of the case under section 681.113, even though its service department will usually handle the repairs.
While the car's in the shop you've got options, between Brightline's Aventura station at 19796 West Dixie Highway, with trains south to Miami and north toward Fort Lauderdale, and the city's own express shuttle, though none of that changes the count, because Florida's 30-day route looks at days the car is out of service for repair and not at whether you had some other way to get around. Hang on to receipts for rentals and tows too, since a reasonable cost the defect directly caused is an incidental charge under section 681.102(7).
Buildings keep a surprising amount of paperwork you can use, and when a manufacturer suggests the car was mishandled, these are the kinds of things that help show the fault started inside it:
Aventura is in Miami-Dade County, which section 26.021 places in the Eleventh Judicial Circuit, so an appeal from a Board decision would normally be filed there. There's more about those courts, and about the arbitration office that handles the county's cases, on our Miami lemon law page.
We take claims from all over the city, including:
Somewhere else in Miami-Dade? Then our Miami page is the one you want, since it covers the county, and if you're anywhere else in Florida, the place to start is our Florida lemon law guide.
We don't keep an office in Aventura (a Florida claim doesn't need one, as it happens), and the closest is our Miami office at 1221 Brickell Ave, Suite 900, about 14 miles south. To get started, use our online intake form; we review every request and respond as soon as we can, or you're welcome to call (516) 550-3323 instead. And if you'd rather read up first, the Attorney General's Lemon Law pages have the forms, the certified-program list and a searchable list of vehicles manufacturers have reported buying back.
These figures come from our firm's published lemon law settlement record. They are firmwide results, not Aventura outcomes.
Recovery on a vehicle with engine, electrical and suspension defects.
Recovery on a Macan with suspension, drivetrain, electrical and HVAC problems.
Recovery after electrical, engine and suspension failures on an electric pickup.
Figures are drawn from our firm's published settlement record and are not specific to Aventura or Florida matters. Prior results do not guarantee or predict a similar outcome in any future case. See more RockPoint Law settlements →
I had a really good experience with RockPoint Law. The whole process was a lot easier than I expected and everyone I dealt with was helpful and responsive. Whenever I had a question, I was able to get an answer without feeling like I was chasing anyone down. They handled everything and kept me updated along the way. Definitely glad I reached out to them.
Saw RockPoint Law and wasn't sure. Called anyway because I was at my wit's end. Natalie Nassi answered and she remembered me from somewhere else. Same calm voice, same no-nonsense approach. She took my case and handled everything. Manufacturer bought the car back. Name on the door changed but Natalie didn't. That's what matters to me.
Saw RockPoint Law online and wasn't sure because I hadn't heard of them. But I was desperate. My car had been in and out of the shop for months. Called them up and the person I spoke with was so easy to talk to. No legal mumbo jumbo, just straight talk. They took my case and got me a buyback. New name but they know what they're doing. Would recommend.
Honestly wasn't sure about RockPoint Law since I hadn't heard of them before. But I was desperate. My car had been in the shop five times for the same problem and nobody could figure it out. Service advisor started avoiding my calls. I found RockPoint online, called, and the person I talked to was really down to earth. They took my repair orders and handled the whole thing. A few months later, the manufacturer bought the car back. New name but they got it done. Would use them again in a heartbeat.
Saw RockPoint Law pop up when I was googling lemon law help. Wasn't sure about the name but figured I'd give it a shot. My Jeep Gladiator had a death wobble at highway speeds—front end would shake violently. Dealer replaced the steering stabilizer twice, still shook. The person I talked to at RockPoint was super calm and explained everything clearly. They handled the claim and Jeep bought the truck back. Glad I didn't let the new name scare me off. They got the job done.
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What Aventura owners ask us most, answered against the statute.
Yes. Aventura owners use Chapter 681 like every other Florida driver, because section 681.116 rules out a city or county version. The defect has to be reported within 24 months of delivery.
Yes. Aventura has no lemon law of its own, and section 681.116 rules out any city or county version, so an Aventura owner uses Chapter 681 of the Florida Statutes like every other Florida driver. The chapter reaches a new or demonstrator vehicle sold in Florida, plus a lease of a year or more where you handle the repairs. A defect that substantially impairs the car's use, value or safety has to be reported within 24 months of delivery. If it survives three repairs and a final attempt by the manufacturer, or keeps the car out of service for 30 days in total, you can ask for a refund or a replacement, and the refund is your choice to make. Our Florida lemon law guide goes through the chapter section by section.
Very little. A Broward sale is a Florida sale, so the tests, the dates and the remedy are identical. The difference shows up only if a Board decision is appealed.
Very little, and that is good news. Chapter 681 is a state law, so a car sold at a dealership anywhere in Broward is covered on exactly the same terms as one sold on Biscayne Boulevard in Miami-Dade. The repair counts, the 24-month window, the letter to the manufacturer and the certified-program step are all identical. The Attorney General's e-filing notice even sends documents in FTL, MIA and WPB cases to the same Fort Lauderdale mailbox. The one real difference shows up only if a Board decision is appealed: under section 681.1095(10), the petition can be filed in the county where the car was acquired, so Broward becomes an option alongside Miami-Dade. Keep the purchase contract with your repair orders, since it shows where the car was acquired.
You would have a choice of county. The petition can go where you live, where you got the car or where the hearing was held, so Miami-Dade or Broward.
You would have a choice. Section 681.1095(10) lets either side petition the circuit court within 30 days of receiving the Board's decision, and it names three places the petition can be filed: the county where the consumer lives, the county where the vehicle was acquired, or the county where the hearing was held. For an Aventura resident, home is Miami-Dade, which section 26.021 places in the Eleventh Judicial Circuit. A purchase anywhere in Broward adds that county, which is the Seventeenth Circuit. Either way the appeal is a trial de novo under subsection (12), heard fresh rather than reviewed on the record. Our Fort Lauderdale page covers the Broward courthouse, and our Miami page covers Miami-Dade's.
No. Damage someone else does to the car is not a defect under section 681.102(15). The hard cases are faults that show up after valet parking, and specific repair orders answer those.
No. Damage done to the car by someone else is not a lemon law defect. Section 681.102(15) leaves out any defect or condition that results from an accident, abuse, neglect, modification or alteration by anyone other than the manufacturer or its authorized service agent, and section 681.104(4) lets the manufacturer raise the same points as a defense. A scraped wheel from a garage ramp, a bumper touched by a valet, or a curb strike that knocks the alignment out are claims against whoever caused them, or your insurer. The hard cases are the ones in between. If a warning light appears the week after valet parking, a manufacturer may blame the valet. Repair orders that pin down the failed part, with no sign of impact, answer that.
It depends on which side of the plug fails. A fault in the car's own charging hardware or software can count. A fault in the unit on the garage wall belongs with whoever installed and maintains it.
It depends on which side of the plug fails. The lemon law covers the car and its warranty, not the building's equipment. Under section 718.113(8) of the Florida Statutes, a condo owner can install a charging station in an assigned parking space, and the owner who installs it pays for its upkeep and repair. So the first test is simple. Does the car charge normally at a dealer or a public charger? If it does not, and the dealer's own diagnosis points to the car's charging hardware or software, the fault can count as a repair attempt under Chapter 681. If the car charges everywhere except home, the problem is more likely the unit on the garage wall. Ask the dealer to write down what it tested and where.
Usually not. Section 681.113 keeps the selling dealer out of a Chapter 681 case unless it gave its own written warranty, so the claim runs against the manufacturer.
Usually not under the lemon law. section 681.113 says a dealer cannot be made a defendant in any action involving Chapter 681. The only exception is a written warranty the dealer gave on its own account, apart from the manufacturer's. The claim runs against the manufacturer, whichever showroom on Biscayne Boulevard or across the county line handed you the keys. That rule also protects the relationship many owners want to keep, because the same service department often handles every repair attempt. The dealer still has duties. It hands you the itemized repair order that section 681.103(4) requires after each warranty visit, and at the time of sale it should have given you the Attorney General's written statement of your rights. Keep both documents with your purchase contract.
Check the brand, then the purchase date. Tesla claims go to NCDS first for cars bought on or after November 1, 2022, and makers with no certified program go straight to the Attorney General.
Start with the brand, then the purchase date. Florida's list of state-certified programs, provisionally extended to October 31, 2026, sends Tesla claims to NCDS only for vehicles purchased on or after November 1, 2022. Makers that are not on the list have no certified program, so under section 681.109(3) you apply straight to the Attorney General for the state Board. Buying from a manufacturer's own showroom rather than a franchised dealer does not change the defect tests. The car still has to be a new vehicle sold in Florida, and the defect still has to be reported inside the first 24 months. Keep the order confirmation and the delivery paperwork, because the delivery date starts your clock and may be different from the order date.
There are four deadlines: 24 months to report the defect, 60 days after that for a certified program, the later of 60 days or 30 days after a program's final action for the Board, and one year to sue.
There are four deadlines, and each one does a different job. The defect has to be reported to the manufacturer or its dealer within 24 months of the day the car was first delivered to you. Florida puts no mileage cap on that window, under section 681.102(9). If your brand has a certified program, you file there no later than 60 days after the 24 months end. The request for Board arbitration is due 60 days after the 24 months end, or 30 days after the program's final action, whichever is later, under section 681.109(4). A lawsuit under the chapter has one year from the end of the rights period or from the final action. Every period counts calendar days, weekends included, so work from the delivery date on your contract.
It can name a shop, but the shop has to be reasonably accessible to you. If the one offered is far away, object in writing when the manufacturer answers.
It can name a shop, but the shop has to be reasonably accessible to you. After your registered or express-mail letter, section 681.104(1)(a) gives the manufacturer 10 days to respond and offer a final repair at a reasonably accessible repair facility, then 10 days from drop-off to fix the car. For someone in Aventura, a service department a few exits up or down I-95 is one thing, and a shop at the far end of Miami-Dade or Broward is another. The statute gives no mileage figure, so reasonableness depends on the facts. If the shop offered is far away, say so in writing when the manufacturer answers. And if the manufacturer misses either 10-day window, the final-attempt requirement drops away entirely under the same paragraph.
Usually none at first. Claims go to the Attorney General and the Board, and an appeal goes to the circuit court in Miami-Dade, or in Broward if the car was bought there.
Most Aventura claims never reach a courtroom. Before any Chapter 681 lawsuit, section 681.1095(4) sends the dispute to the Attorney General first, and on to the Board when it screens as eligible. If a Board decision is appealed, the petition goes to the circuit court for the county where you live, where you got the car, or where the hearing took place. Aventura sits in Miami-Dade, the Eleventh Judicial Circuit under section 26.021. A car bought in Broward adds the Seventeenth Circuit as a possible venue. Federal court, the Southern District of Florida, opens up only for a Magnuson-Moss claim of $50,000 or more. Our Miami lemon law page sets out how cases move through the Miami-Dade courts in more detail.
No. We do not have an office in Aventura, and a claim starts with paperwork the Attorney General accepts by email. Our nearest office is in Brickell, about 14 miles south.
No. We do not have an office in Aventura, and a Florida claim does not need one. Our nearest office is in Brickell, about 14 miles south, and you are welcome to meet us there. Most clients never make the trip. Arbitration begins with paperwork sent to the Attorney General, and the Attorney General's notice page says initial filings can go by email as PDF attachments up to 8 megabytes. We gather the repair orders, check the dates, send the letter to the manufacturer and prepare the filing. If a hearing is set, section 681.1095(2) has the Board hear cases around the state at a location that is reasonably convenient for you, not at our office.
Not necessarily, but the order of steps and the offset arithmetic are where claims go wrong. The first review is free, and qualifying cases run on contingency.
Not necessarily. Owners can file on their own, using the forms on the Attorney General's website. Where a lawyer earns the fee is in the order of steps and the arithmetic: the registered letter, the final repair, the certified program if your brand has one, the 60-day filing window, and a mileage offset that turns on the base price and the miles you drove. A consumer who wins a Chapter 681 lawsuit is owed reasonable attorney's fees under section 681.112(1), and federal warranty law carries a fee-shifting rule of its own. With RockPoint Law, the first review is free, and qualifying cases run on contingency, so there is no attorney's fee unless we recover for you. No lawyer can tell you in advance what a case will be worth.
Tell us the vehicle and what the dealer has already tried. No fee unless we recover for you.†
Think your car could be a lemon? Give us the make, the delivery date and the repair history so far, and we can measure it against Florida's two repair routes, the 24-month window and the certified-program list. Asking costs nothing†, and there is no fee unless we recover for you.
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