Outcomes
What Compensation Can You Receive?
When a reasonable number of repair attempts has failed, section 681.104(2)(a) starts a 40-day clock for the manufacturer. By the end of it, the company must repurchase the vehicle for the full purchase price or hand over a replacement you are willing to take. Reasonably incurred collateral and incidental charges ride along with either remedy, and a reasonable offset for your use comes out of either one. You decide which remedy: Florida gives the owner an unconditional right to insist on the refund. Any replacement must match the original or come close, and section 681.102(21) caps it at 105 percent of the original's sticker price.
With a loan, the refund is paid to you and the lender as your interests appear, which in practice means the manufacturer pays off the loan and you get back what you put in, less the offset. Lease money divides differently: your deposit and rental payments come back to you, the lessor takes the balance of the lease price, and section 681.104(2)(b) forbids an early termination penalty.
The offset, and the miles that are not yours
The offset formula is in section 681.102(19). Here are the three steps, as the Attorney General's remedy calculation guideline lays them out:
- Take the base price from the invoice and strip out taxes, government fees and dealer fees. A lease uses the agreed-upon value instead, reduced by any manufacturer rebate.
- Multiply that by the miles that are yours, counted to the settlement date or the hearing date, whichever arrives first.
- Divide by 120,000, or by 60,000 for a recreational vehicle.
"Miles attributable to you" is narrower than the odometer. Rule 2-30.001(2)(e) lists five kinds of mileage that stay out: the manufacturer's or dealer's miles during examination or repair; reasonable miles you drive to and from an authorized service agent for the defect; pre-hearing test drives and inspections; miles you drive to the hearing; and test drives at the hearing. The mileage showing at delivery also gets removed.
Here is how that plays out. Take a vehicle with a $52,000 base price and 17,200 miles on the odometer at the hearing. Counting every mile, the offset would be $7,453.33. Now take off 12 delivery miles, 640 miles of logged round trips to the service lane, 88 miles of dealer road tests and 20 miles at the manufacturer's inspection. That leaves 16,440 miles and an offset of $7,124.00, or $329.33 less. The saving only exists if the miles are written down, which is why the Consumer Guide tells owners to keep track of their trips to and from the dealer.
If you financed, your share of a refund adds up the down payment, every loan payment to date including interest, separately paid extras like window tint or an extended warranty, and the trade-in allowance, then deducts the offset and adds incidental charges. The guideline lists postage, long distance calls, rental cars, towing, warranty deductibles and repair charges, and the Consumer Guide's glossary adds lodging. Each needs a receipt, invoice or canceled check. Watch the trade-in figure. When a dealer padded the trade-in to cover a loan balance on the old car, the Board can substitute the NADA Official Used Car Guide (Southeastern Edition) retail value minus that balance, which may leave a negative number.
Legal fees can land on the manufacturer by three routes. section 681.112(1) requires them when a consumer wins a Chapter 681 lawsuit. Section 681.1095(13) adds them when the manufacturer's appeal of a Board award fails. Federal warranty law lets a court award them too. Our own fees on qualifying cases are contingent on a recovery.
A bought-back car is marked for life. section 681.114 bars reselling or re-leasing it unless the defect is disclosed clearly and the manufacturer covers the fix for 1 year or 12,000 miles, and the Attorney General publishes a lookup of vehicles manufacturers have reported repurchasing.
No lawyer can name a figure in advance; the value turns on the facts of each case.