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Yonkers Lemon Law

Yonkers Lemon Law Attorney

At RockPoint Law, lemon law is our core practice, and we represent Yonkers drivers whose new car keeps going back for the same repair. Maybe it's a transmission that slips every time you merge onto the Thruway, or a collision-warning system that cries wolf on the Saw Mill River Parkway, or a check-engine light that the service desk on Central Park Avenue has now cleared three times.

Free Case Evaluation

Three quick questions. No cost, no obligation.

  1. The year and make of your vehicle
  2. What the dealer has already tried
  3. How to reach you, and we review it
Start My Free Case Review  Call (516) 550-3323

Sending this does not create an attorney-client relationship. A case evaluation is a first step, not legal representation.

New York's lemon law works the same in every county, Westchester included. If one defect survives four repairs, or repairs keep the car in the shop for 30 days, inside the first 18,000 miles or two years, the manufacturer owes you a refund or a comparable replacement, and you pick which. One thing does work in your favor if you live in Yonkers, because the Attorney General's program holds its hearings in Yonkers itself, so your case can be heard right in your own city. Our office is over in Manhasset, 13.7 miles away in a straight line.

  • Yonkers hearing site
  • Westchester, not NYC
  • No fee unless we recover

Our New York attorney: Steven P. Nassi, New York Attorney Registration No. 4263489, licensed in New York since 2004.

Key facts

Yonkers lemon law at a glance

The figures a Yonkers claim runs into, in the order it meets them: from the first repair order to a written decision after a hearing in Yonkers. Each one comes from the statute, the program rules or the court that sets it.

Key facts of a Yonkers lemon law claim under New York General Business Law section 198-a and the arbitration rules in 13 NYCRR Part 300
Key figureWhat it meansWhere it comes from
18,000 milesor two yearsReport the defect before the car passes 18,000 miles or the second anniversary of delivery, whichever comes sooner. The repairs that count have to fall inside the same window.Section 198-a(b)(1) and (d)
4 repairssame defectThe same problem repaired four or more times inside the window, and still there. Describe the symptom the same way at every visit.Section 198-a(d)(1)
30 daysin the shopA total of thirty or more calendar days off the road for repairs. Days from different defects add together, and weekends count.Section 198-a(d)(2)
4 yearsfrom deliveryAn action has to begin within four years of original delivery. Plan an arbitration around the same outer limit.Section 198-a(j)
$250program feePaid to the program administrator only after the Attorney General accepts your request. The filing date is the day it arrives, and a winning decision orders it repaid.AG request form; 13 NYCRR 300.5 and 300.16(c)
Day 25your replyThe manufacturer can answer your request in writing by day 15 after the filing date. You have until day 25 to reply to it in writing.13 NYCRR 300.7(c) and (d)
Day 35hearing in YonkersLatest day for the hearing, with at least eight days' notice of the date, time and place. Yonkers is the only Westchester location among the 30 listed on the request form.13 NYCRR 300.7(e); request form, question 22
Day 40written decisionThe arbitrator's written decision is due within 40 days of the filing date. Once you accept it, the manufacturer has 30 days to comply.13 NYCRR 300.16(a); section 198-a(h)
$15,000City Court limitThe ceiling on civil claims in Yonkers City Court, far below a buyback on a recent car.NY Courts, Yonkers City Court
The Short Answer

What is the lemon law in Yonkers, NY?

Yonkers drivers are protected by New York's state lemon law. A new car bought or registered in New York qualifies if the same warranty defect has been repaired four times and is still there, or if repairs have kept it out of service for 30 days, within the first 18,000 miles or two years. The manufacturer must then refund the car or replace it, and you decide which. Most claims go to the Attorney General's arbitration program, and Yonkers is one of the 30 places where that program holds hearings.

The new car statute is General Business Law section 198-a, and used cars bought from a dealer fall under section 198-b. Our New York lemon law page covers both statutes in full. For someone in Yonkers, the practical questions come down to geography: which county your claim belongs to, where the hearing happens, and what to expect when you walk in.

Yonkers is Westchester, not New York City

Yonkers shares its southern line with the Bronx, and plenty of residents work, shop and get their cars serviced on the other side of it. For a lemon law claim, though, Yonkers is a city in Westchester County. The statute is the same on both sides of the line. What differs is the county attached to your case. Under section 198-a(k), a court proceeding over an arbitration award can be brought only in the county where you live or the county where the hearing was held. Live in Yonkers and choose the Yonkers hearing site, and that county is Westchester. Choose the Bronx site instead, and the Bronx becomes a second option. Drivers who live in the five boroughs have their own New York City lemon law page.

The three qualifying routes, briefly

You need to meet only one. The same defect repaired four or more times and still present. Thirty or more calendar days in the shop in total, where different faults can be added together. Or a dealer that has not started repairs seven days after your report, followed by 20 days of inaction from the manufacturer once it receives your certified letter.

Three dates to put in your calendar

  • End of coverage. Report the defect before the car passes 18,000 miles or its second anniversary of delivery, whichever happens sooner.
  • Last day to file. Under section 198-a(j), an action has to begin within four years of original delivery, and that is the outer limit to plan an arbitration around as well.
  • Last day to challenge an award. CPLR section 7511(a) allows 90 days from delivery of the award for either side to apply to a court to set it aside or change it.

Two limits apply before any of that. The law covers a vehicle used primarily for personal, family or household purposes, and the Attorney General's guide explains that as driving it for personal use more than half of the time. And the claim is against the manufacturer, not the dealer, so the request goes to the Attorney General's Lemon Law Unit rather than to a local office. When the state law does not fit, the federal Magnuson-Moss Warranty Act may, and our lemon law glossary defines the terms printed on the paperwork.

Eligibility

Does your car qualify in Yonkers?

These tests are set by state law, so they read the same in Yonkers as in Buffalo. Meet any one of them and the law presumes the manufacturer has had a reasonable number of chances to fix the car. Open a Yonkers example, or check your own repair orders with the quick self-test. The full statutory wording is on our New York lemon law page.

Bought the car in the Bronx? Many Yonkers drivers buy a few miles south, and it makes no difference to the claim. The Bronx is in New York State, so the car was sold in New York, and a car registered at a Yonkers address is registered in New York too. Section 198-a(a)(2) covers a vehicle bought, leased or transferred in New York within the first 18,000 miles or two years, or one registered here. The dealer's address changes nothing. What can matter later is where your hearing is held, which is your choice.

Four Repairs, Same Defect

The same problem has been repaired four or more times within the first 18,000 miles or two years, and it keeps coming back. The words on each repair order carry this route. If the first order says "harsh shift," the second "customer states jerking," and the third "no fault found," the manufacturer can argue you have three different complaints. Describe the symptom the same way at every visit, and read the order before you sign for the car.

A Yonkers example A crossover taken to a Central Park Avenue service department four times for the same hard downshift, still slamming into second at 11,600 miles

Thirty Days in the Shop

Repairs have kept the car off the road for 30 or more calendar days in total. Section 198-a(d)(2) lets you add days from different defects. Saturdays, Sundays and holidays all count, so a car left on a Thursday and returned the following Monday has used up five days. The drop-off and pick-up dates on the repair orders are your proof.

A Yonkers example A pickup in for 14 days with an electrical fault, 10 with an oil leak and 8 with a camera that would not turn on: 32 days across three visits

The Dealer Will Not Start

You reported the problem and, seven days later, the dealer still has not started work. Write to the manufacturer by certified mail, return receipt requested. Under section 198-a(b)(2) it then has 20 days from receiving your letter to begin repairs. If it does not, you can claim a refund or replacement without any count of repair attempts. Write down the date and the name of anyone who told you the next opening was weeks away.

A Yonkers example A service desk on Saw Mill River Road that keeps saying it needs the manufacturer's go-ahead, while no repair order for your complaint is ever opened

Inside the Coverage Window

The fault must surface before 18,000 miles or two years from delivery, whichever arrives sooner, and the filing limit is four years from that same delivery date. A car that commutes on the Thruway and the Cross County can pile up miles fast, so the mileage limit may arrive before the second anniversary. Check the odometer against 18,000 each time you go in.

A Yonkers example A sedan at 17,200 miles and 15 months, with the stalling complaint first written up at 9,800 miles: inside the window, with the mileage limit close

Keep the paper trail

Every route above is proved on paper. Each visit to a Yonkers service lane should end with a printed repair order showing your complaint in your words, the date you dropped the car off, the date you picked it up and the mileage. Ask for one even when the technician found nothing. A "no fault found" visit is still a visit, as long as it is written down.

Consistent wording from visit to visit is what proves a four-repair claim, and accurate dates are what prove a 30-day claim. If you use one dealer on Central Park Avenue and another near work, collect the orders from both, because every visit counts toward the total. File the purchase or lease contract, the delivery paperwork, any certified letter with its green return-receipt card, and every email and text in the same folder.

Not sure your repair history meets a route? Send it over for a straight answer.

Start My Free Case Review  Call (516) 550-3323
Your Hearing in Yonkers

Where is a Yonkers lemon law case heard?

Most New York claims end at an arbitration hearing and not in a courtroom, and the Attorney General's rules, 13 NYCRR Part 300, set out who does what and by when. If you're a Yonkers driver, the hearing can take place right in Yonkers, which is the one Westchester location on the state's list, and the four cards below follow those rules in order.

Choosing Yonkers on the Form

Question 22 of the request for arbitration lists 30 hearing locations, and Yonkers is the only one in Westchester. Section 300.7(g) names Westchester as an area where a regular hearing site must be kept, and (f) asks for hearings to fit your time-of-day needs, evenings and weekends included. If daytime hours are a problem for you, say so on the form. And if Yonkers doesn't work, the nearest alternatives on the same list are the Bronx, Manhattan and Carmel in Putnam County.

The Clock From the Filing Date

The filing date is the day the administrator receives your $250 fee. Within 5 days the manufacturer gets a copy of your form. It has until day 15 to answer in writing, and you have until day 25 to reply. Under section 300.7(e), the hearing is scheduled no later than day 35, with at least eight days' notice of the date, time and place.

Before You Walk In

Either side can ask the arbitrator to order the other to produce documents, and ordered documents must arrive at least three business days before the hearing, under section 300.9. A party that ignores such an order can have that held against it. If you need a new date, ask at least two business days ahead. You may bring a lawyer or anyone else to help you, and an interpreter if you need one, at your own cost.

Inside the Hearing Room

It's not a trial. Under section 300.12, everyone who testifies takes an oath or affirmation, formal rules of evidence do not apply, and you present first. The manufacturer follows, and each side may question the other's witnesses. The arbitrator may examine or ride in your car, with both sides allowed along. The Attorney General's guide says a typical hearing runs one to two hours.

What to bring to the hearing

The arbitrator decides on what's in front of them, which means the file you carry into the Yonkers hearing really is the case, and a complete set looks something like this:

  • Every repair order, including "no problem found" visits, with drop-off and pick-up dates and the mileage.
  • The purchase or lease contract and the delivery paperwork that fixes your start date.
  • Your certified letter to the manufacturer and the green return-receipt card, if you sent one.
  • Emails, texts and call notes with the dealer and the manufacturer. Section 300.9(d) lists "all communications relating to the consumer's claim" as documents.
  • Technical service bulletins that match your fault, if you have found any. The same subsection names them.
  • Photos and video of the warning light or the noise, with the date showing.
  • The car itself, driven there if it is safe to drive, since the arbitrator may want to look at it or take a ride.
  • Copies for everyone. Each side pays for its own photocopies. Written statements from witnesses who cannot come can be accepted as affidavits.
Virtual, documents-only and telephone hearings

Question 23 of the form offers three formats: oral (in person), virtual if available, and documents only if the manufacturer agrees. Under section 300.7(b) the hearing is oral unless you asked for documents only and both sides agree. The Attorney General's guide says a manufacturer can object to a virtual or documents-only hearing, and an in-person hearing is then scheduled. In a documents-only case, section 300.13 wants every document in within 30 days of the filing date.

Section 300.7(h) also allows a party to present by telephone in unusual circumstances, with advance notice, and the party asking for it pays the cost. If a hearing in Yonkers suits you, choose it, since it keeps you close to your own evidence and your own car.

After the hearing

The rules keep the end of the case just as tight as the start. A written decision follows within weeks of the hearing, and if it goes in your favor it sets a payment clock for the manufacturer. Here are the details, and what happens if the case settles first:

After the hearing: the decision, payment and settlement

Section 300.16(a) requires the arbitrator's written decision within 40 days of the filing date, and under (f) the administrator mails the final decision to both sides within 45 days of that date. A decision in your favor has to show how the award was calculated and returns your filing fee. Once you tell the manufacturer you accept, it has 30 days to comply, and section 198-a(h) then adds $25 for every business day it is late, up to $500.

If nobody from the manufacturer turns up, section 300.14(a) says the arbitrator still holds the hearing and decides on the evidence in the file. Cases settle too, of course. Under section 300.15 you can withdraw at any time before a decision, and the fee is refunded if you withdraw within seven business days of the filing date.

Refund or replacement: you choose on the form

Question 24 of the Attorney General's request form asks whether, if you win, you want a full refund or a comparable replacement vehicle. Under 13 NYCRR section 300.4(c) the arbitrator follows that choice. You can change it by telling the program administrator in writing before the arbitrator decides.

Think it through before you tick the box. A replacement from the same manufacturer suits some drivers fine, while others have lost faith in the model by then and would rather take the money to a different brand.

If the case goes to court

Arbitration keeps most of this out of court, but if a claim does go before a judge, Yonkers City Court, at 100 South Broadway, hears civil claims only up to $15,000, well short of a buyback on a recent car. Larger lawsuits and challenges to an award go to the Westchester County courthouse in White Plains, and a federal warranty claim of $50,000 or more goes to the Southern District of New York, which also sits in White Plains. Our New Rochelle lemon law page sets out the Westchester courts in detail.

Preparing for a Yonkers hearing starts with one conversation, and it costs you nothing.

  • Bring the repair orders with drop-off and pick-up dates, since they usually show which route your record fits.
  • Bring the delivery paperwork too, because it sets the start of the 18,000-mile, two-year window.
  • Tell us which hearing times you can make, so the request can ask for them.
  • The person you get on the phone works on files like yours, and there's no call center.
Start My Free Case Review 
A Yonkers driver on the phone at home while a New York lemon law arbitration request is prepared and emailed for them
From Home

Everything before the hearing can happen from your couch

The request for arbitration is a form, and the Attorney General's office accepts it by email, while repair orders travel as scans. The eligibility review happens without you there, and the program administrator writes to you when it's time to pay the fee, so the one appointment you actually keep is the hearing, and for a Yonkers driver that can be in Yonkers.

On our side, that means sorting the repair history, matching it to a route, drafting the request, building the exhibit set, and then sitting beside you at the hearing or appearing for you. Your side begins with one call, and you can talk by phone or video from home in Yonkers or come to Manhasset in person.

How It Works

How long does a Yonkers lemon law case take?

It usually takes a few months from start to finish, and most of that time comes before the filing date, while the repairs, the request and the Attorney General's review are happening. Once the program administrator has your fee, the rules run on a fixed count, and the hearing can be held in Yonkers. A New York claim follows a fixed order, so a missed step can cost you weeks. Below are the five stages the way they play out from Yonkers, going from the first repair order to the manufacturer's payment, and if you want the documents in detail, see our guide on how to file a lemon law claim.

  1. Day 0Your $250 fee reaches the administrator, and that day becomes the filing date
  2. Day 35Latest day for the hearing in Yonkers, with at least eight days' notice of the date, time and place
  3. Day 40Latest day for the arbitrator's written decision
  4. Day 70+The manufacturer has 30 days to comply, counted from the day you accept. Accept on Day 40 and that runs to Day 70.

Check That the Law Covers the Car

There are three questions to answer first, which are whether the car was new when you got it or used from a dealer, whether most of its driving is personal or household use, and whether the defect is still inside 18,000 miles or two years from delivery. New cars driven mainly for personal reasons sit under section 198-a, while dealer-sold used cars have section 198-b and different thresholds, and for a vehicle that earns its keep in a business, the federal Magnuson-Moss Act can be the better fit. We answer all three of those from your paperwork before anything gets sent anywhere.

Leave Every Visit With a Repair Order

Every visit should produce a printed order that has your complaint in your words, the date you dropped the car off, the date you picked it up and the mileage on it, and you should ask for one even when the technician found nothing. Consistent wording from visit to visit is what proves a four-repair claim, and accurate dates are what prove a 30-day claim. If you use one dealer on Central Park Avenue and another near work, collect the orders from both, because every visit counts toward the total.

Put the Manufacturer on Notice

After you report a defect, the dealer has seven days to notify the manufacturer in writing. You've got no way of seeing whether it did, so send your own letter by certified mail, return receipt requested, and that letter can also start a clock. Where the dealer has not begun repairs seven days after your report, the manufacturer has 20 days from receiving your letter to start. Keep the green receipt card with the repair orders, because its date is what shows when the 20 days began.

File the Request and Pick Yonkers

The request for arbitration goes by email or by mail to the Lemon Law Unit at 28 Liberty Street in Manhattan. Don't send the fee yet, though, and the form says as much. Once the claim is accepted, the New York State Dispute Resolution Association asks for the $250 fee and your documents, and the day the fee arrives becomes the filing date. The form is also where you choose Yonkers as the hearing location and pick between a refund and a replacement.

Reply, Attend, Get the Decision

The manufacturer's written answer is due by day 15, and your reply by day 25. The hearing follows by day 35, and 13 NYCRR section 300.16(a) sets the written decision within 40 days of the filing date. If you win and accept, the manufacturer has 30 days to pay or replace the car. After that, section 198-a(h) adds $25 for each business day of delay, up to $500, and the award also returns your filing fee.

Claims fall apart at each of those steps, whether it's a notice letter that only ever reached the dealer, a reply to the manufacturer's answer that arrived after day 25, a hearing where the one document that proved the dates stayed at home, or just a repair order that says "operating as designed."

You can run a claim yourself, and some people do, and no lawyer can tell you in advance how an arbitrator will rule. What a firm that handles these hearings week in, week out can do, though, is keep the file complete, the notices right and the dates protected.

Outcomes

What compensation can you receive?

Refund or replacement, at your option

If the claim succeeds, section 198-a(c)(1) makes the manufacturer either hand over a comparable vehicle or buy the car back, and the choice is yours: the statute says "at the option of the consumer." The money side includes the full price or lease price, the trade-in credit, and charges such as license and registration fees.

You also pick where the car goes back: to the dealer that sold it, or to the dealer that tried to repair it, with no further shipping charges. Bought in the Bronx and serviced on Central Park Avenue? Either one is allowed.

The mileage deduction, worked through

The manufacturer can deduct for your use of the car, but only for miles over 12,000. Section 198-a(a)(4) gives the formula:

  1. Count the miles above 12,000. At 12,000 miles or fewer, nothing is deducted.
  2. Multiply those miles by the purchase price.
  3. Divide the result by 100,000.

Say you paid $39,500 and the car shows 16,200 miles. That is 4,200 miles over the line, and 4,200 times $39,500, divided by 100,000, is $1,659. Highway commuters reach 12,000 miles sooner than most, which is one more reason to file promptly once a route is met.

The statute also allows a reasonable deduction for damage beyond normal wear, so photograph the car before the hearing and keep receipts for any body work.

Loans, leases and sales tax

Where the car is financed, the refund is split between you and the lender according to the ownership records. A lease ends on the date of the arbitrator's decision, and no early-termination penalty can be charged. Sales tax is refunded separately by the state, and the manufacturer's refund must come with the form to claim it, which the Attorney General's guide names as form AU-11.

Used cars follow section 198-b, which has no mileage formula; our New York lemon law page covers it. If a claim reaches court, section 198-a(l) lets a judge award reasonable attorney's fees to a consumer who wins, and the federal Magnuson-Moss Warranty Act has a fee rule of its own.

Possible Outcomes

What a successful Yonkers claim can bring

  • Refund

    The price you paid plus fees and charges, less a mileage deduction that begins only after 12,000 miles, under section 198-a(c)(1) and (a)(4)

  • Replacement

    A comparable vehicle instead of money, if that is the option you tick on question 24 of the form

  • A lasting repair

    Some claims resolve once the manufacturer engages and the fault is properly fixed, and a defect reported inside the window is repaired free under section 198-a(b)(1)

  • Late-payment penalty

    $25 for each business day past the manufacturer's 30 days to comply, up to $500, under section 198-a(h)

  • Attorney fees

    Which a court may order the manufacturer to pay under section 198-a(l) or federal warranty law

Outcomes depend on the specific facts of each case, so no attorney can tell you in advance what yours will be.

Manufacturers We've Taken to Court

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Vehicles We Handle

Which vehicles the law covers in Yonkers

New York's new car law covers a vehicle that came with the manufacturer's written warranty, other than off-road vehicles, as long as it is used mainly for personal, family or household purposes. If the state statute doesn't reach your situation, the federal Magnuson-Moss Warranty Act often does. Pick one of the categories below to see where yours fits.

Cars, SUVs and Minivans

Passenger cars, SUVs and minivans bought or leased new are most of what comes across our desks, and in Yonkers they take a beating from the stop-and-go on Central Park Avenue and the steep grades coming off the Saw Mill, which is rough on transmissions, brakes and driver-assist sensors. Those are the kinds of faults that tend to come back right after a visit where nothing was found. Leases qualify too, same as a purchase. See our practice areas.

Work Vans and Diesel Pickups

For a work van or a diesel pickup, the question we'd ask first is how much of its driving is for business. A tradesman's van that's out between job sites along Saw Mill River Road all week will struggle with the personal-use test, and a pickup that hauls the kids and the groceries won't. Diesels with an emissions system that keeps failing can sit at the dealer for weeks, which is why the 30-day route often ends up being the stronger one for them. See our diesel emissions lemon law guide.

Motorcycles

Motorcycles came under the new car law on September 1, 2004, according to the Attorney General, but ATVs, snowmobiles and other off-road machines are still outside it. Riding up Route 9 along the Hudson on the weekend is ordinary personal use, nothing complicated about it. See our motorcycle lemon law guide.

RVs and Motor Homes

With a motor home, the chassis and drivetrain are covered and the parts you live in aren't. The Attorney General's list of what's carved out takes in things like the plumbing, flooring, furnace, generator, roof air conditioning and household wiring, and motor home owners also have to give notice sooner than car buyers do. See our RV and motorhome lemon law guide.

Electric Vehicles

Battery-electric and plug-in cars are under the same statute as gasoline ones, and the complaints are typically range loss, charging faults, drive-unit noise and software glitches. When the dealer's answer is an over-the-air or shop update and the fault comes back anyway, that visit still counts as a repair attempt, so make sure it goes on a repair order, and write down every failed home charge with the date and time. See our electric vehicle lemon law guide.

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Client Stories

What Our Clients Say

Real results from real clients who trusted
RockPoint Law with their lemon law claims.

I contacted RockPoint Law in July 2025 and by mid Jan 2026, I had received my settlement proceeds. A mid 5-figure loan was paid off and the manufacturer took possession of the vehicle. Not having that car payment and the mandatory full coverage freed up about $900/month. If you're on the fence about calling RockPoint Law, let it go. The relief you will feel when it all works out will be soooo worth it.

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HJ
Henry Jose
Google Review

Was having nothing but issues with the DEF system in my Ram 3500. I didn't have high hopes because 3500 trucks are generally excluded from lemon law. The entire process from the time I contacted RockPoint Law to the time I received my settlement was under 6 months! Their response times were well above expectations.

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JR
Joe Russo
Google Review

My Telluride's transmission would jerk so hard between gears that my coffee would spill. Dealer had it four times. When I called RockPoint Law, they asked the exact technical question I'd been researching for weeks. We got a buyback with reimbursement for my deductible and rental costs. They speak fluent mechanic before they speak lawyer.

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K
Kirill
Google Review

Turbo failure on my EcoBoost F-150. Dealer replaced it once, then denied the second. Steven Nassi compared my case to known manufacturing defects for that engine. Other lawyers just saw 'engine trouble.' Steven built the argument around the known defect pattern. Secured a full refund.

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JR
Joshua Ragsdale
Google Review

Our minivan's sliding door would just stop working. Not a great feature with little kids. Tried to get it fixed under warranty three times. Final straw was when it almost closed on my son's arm. Leo was our attorney and got us a great outcome. They handled everything from start to finish.

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JG
Jorge Garcia
Google Review

My family's cross-country road trip turned into a nightmare when our brand-new SUV broke down in three different states. Each dealership kept giving us the run-around. RockPoint Law tracked every failed repair, hotel receipt, and even our unused theme park tickets. They got us a full buyback plus $8,200 for the vacation that fell apart.

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AG
Adam Gore
Google Review

The active suspension in my Ram 1500 started making a loud 'clunk' on every bump. Dealer replaced one part but the noise just moved to another corner. After the third repair, I was done. Natalie Nassi said, 'A repeated failure of a major chassis component is a clear impairment to value and use.' She didn't see a noise; she saw a failed system.

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PM
Piyawan Maprakhon
Google Review

My car is basically my mobile office. When the electrical system fried two laptops and killed my productivity, I reached out to RockPoint Law. Unlike the dealer who treated me as a nuisance, RockPoint Law saw how it impacted my ability to work. They secured a full refund on the vehicle plus $6,500 for lost income and equipment.

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SK
Sadie Kim
Google Review

The manufacturer told me I was out of luck. RockPoint Law told me otherwise — and proved it! Their lemon law experience turned my nightmare into a fair resolution. What impressed me most was their transparency — no false claims, just hard facts and harder work. Worth every penny and then some!

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KE
Kevin Eimuth
Google Review

From the moment I walked into their office shaking with frustration, the team at RockPoint Law put me at ease. They listened patiently to my whole story, then laid out a clear game plan. Six weeks later, I was holding a check that made all those repair shop trips worth it. True professionals who deliver!

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JB
Jatt James Bond
Google Review

We had two vans with the same transmission failure. RockPoint Law consolidated both claims, lined up build dates, and pushed for an extended coverage fix. Both vans were repaired, and we got downtime reimbursed.

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KS
Kishan Singh
Google Review

The hands-free liftgate on my SUV would randomly open in my garage, denting the door. I felt crazy complaining about a 'convenience feature.' Our attorney reframed it: 'An uncontrolled operation of a motorized component is a safety and property damage risk.' The team used my security camera footage as evidence. We got a solid settlement.

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PS
Peyman Soleimani
Google Review
Used Cars

Is there a lemon law for used cars in Yonkers?

Yes. A used car purchased from a New York dealer comes under a separate statute, General Business Law section 198-b, the Used Car Lemon Law. One overlap to know about: a car bought while still inside its first 18,000 miles or two years counts as new, so section 198-a and everything above applies to it instead.

Going by the Attorney General's summary, four conditions have to line up. The seller is a dealer, meaning someone who sold at least three cars in the previous twelve months. The price was at least $1,500. The odometer showed no more than 100,000 miles at the sale. And you use the car mainly for personal purposes. A car bought from a private seller falls outside the law.

The written warranty a dealer owes you

The dealer has to hand you a written lemon-law warranty on covered parts by the time you sign the sales contract or lease. How long it runs depends on the odometer reading when you bought the car, as set out in the Attorney General's Used Car Lemon Law guide:

Shortest used car warranty a New York dealer must give, ending at whichever limit comes first
Miles on the car when you bought itWarranty must cover
18,001 to 36,00090 days or 4,000 miles
36,001 to 79,99960 days or 3,000 miles
80,000 to 100,00030 days or 1,000 miles

Covered parts: the engine, transmission, drive axle, brakes and steering, along with the radiator, alternator, generator, starter and ignition system. The battery, the body and the tires are among the many parts the guide leaves out.

When the used car law can require a refund

Three or more failed repair attempts on a covered defect, or fifteen or more days out of service, may entitle you to a full refund. Used car claims go to the same arbitration program that hears new car claims, with a request form of their own on the Attorney General's site. Used motorcycles are covered. Motor homes, off-road vehicles and classic cars registered under section 401 of the Vehicle and Traffic Law are not.

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Why RockPoint

Why Yonkers drivers choose RockPoint Law

Our practice is lemon law and consumer warranty claims at its core. The claim runs the same way whether you live in Getty Square or on the east side near the Cross County or up by the Sprain Brook, because a New York claim gets built from repair orders, a state form and a hearing at a place you pick, and that's the same for all of them.

Lemon Law Is Our Core Practice

Since the firm handles defective-vehicle and warranty claims as its core practice, a pile of service invoices is pretty familiar ground for us, and the route it matches shows up fast when we go through it.

A Bridge Away in Manhasset

Our only New York office is at 1129 Northern Boulevard in Manhasset, out in Nassau County, which is 13.7 miles from Yonkers in a straight line and roughly 22 to 23 miles by road if you go over the Throgs Neck or the Whitestone Bridge. Most of our Yonkers clients never need to make that trip, though.

Ready for the Hearing

We keep track of the day-15 and day-25 deadlines and request the documents the manufacturer is holding, and we put the exhibits together and get you ready to go first, and then we attend the Yonkers hearing with you, or on your behalf if you'd rather not be there.

Straight Answers

The people you talk to are the same lawyers and staff who are on your matter, and you can expect a plain account of what the next step is and a rough date for it, even during the weeks when the file is just waiting on the manufacturer.

No Upfront Legal Fees

Our fee is contingent, so if there's no recovery, there's no fee owed to us. The program's $250 charge is paid to the state's administrator, and if the decision goes your way it orders that repaid.

Meet the Team →
Our Story

Meet the Firm Behind Your Claim

The same attorneys who handle claims nationwide handle them here. Two minutes on who we are and how we work.

Side-by-Side

Do I need a lemon law attorney in Yonkers?

Below, the same Yonkers claim is handled two ways, alone and with an attorney, at four points in a Part 300 case where files tend to slip, and when you flip the switch you'll see those same four moments from each side.

Vehicle repair invoices spread across a kitchen table with a hand hovering over them
On your own1 / 4

Leaving the manufacturer's answer unanswered

A lot of the time the manufacturer's written response says the car "operates as designed" or puts it down to how it was driven. Section 300.7(d) of the program rules gives you until day 25 after the filing date to reply in writing. If you let that day go by, the arbitrator opens the file with the manufacturer's version sitting right on top and nothing from you next to it.

A person on the phone at a home desk with a notepad of call notes
On your own2 / 4

Asking to reschedule the day before

Life gets in the way, a work shift comes up or a kid gets sick, and it can clash with the hearing date. Section 300.8 expects a request to reschedule at least two business days before the hearing, and the arbitrator needs good cause to grant it. So calling the evening before may be too late, and if you miss the hearing it goes ahead without you.

A wall calendar with deadline dates circled in red beside a set of car keys
On your own3 / 4

Bringing the key document on the day

When the arbitrator orders documents produced, section 300.9(b) wants them received no later than three business days before the hearing. If you turn up with the one repair order that proves your dates and no copies of it, you're inviting an argument you didn't need to have.

One person alone at the end of a long empty hearing room table
On your own4 / 4

Suing for a buyback in Yonkers City Court

Yonkers City Court on South Broadway is close to home and easy enough to reach, but it hears civil claims only up to $15,000, and the price of a recent car is far more than that. If you file there, or trim the claim down to fit, you can give up most of what the statute allows.

Hands working through an organized stack of repair orders with a highlighter and index tabs
With RockPoint Law1 / 4

A written reply in well before day 25

We read the manufacturer's answer as soon as it shows up and respond to it point by point, with the repair orders that contradict it attached, and we do it long before the day-25 deadline.

A certified mail envelope and return receipt card being prepared on a desk
With RockPoint Law2 / 4

A hearing time asked for up front

Since the rules let hearings run in the evening or at weekends, we ask right from the start for a time that fits your schedule, and if something changes, we put the request in writing inside the two-business-day window.

An open case planner with color-coded deadline tabs being marked
With RockPoint Law3 / 4

Every exhibit in the file ahead of time

We number the exhibits and send them in before the cutoff, we bring copies for the arbitrator and for the manufacturer, and we ask the arbitrator to order anything the manufacturer is holding back.

A bound exhibit folder open on a conference table
With RockPoint Law4 / 4

The forum matched to the claim

We put the state program side by side with a lawsuit in Supreme Court and, for claims of $50,000 or more, a federal warranty claim, so that you decide knowing what each one can award and what it costs in time.

Serving Yonkers and Southwest Westchester

On the ground in Yonkers

The state's third-largest city, in Westchester

According to the U.S. Census Bureau, Yonkers had an estimated 212,603 residents on July 1, 2025, and that makes it the third-largest city in New York State, after New York City and Buffalo. It covers about 18 square miles of land between the Hudson River and the Bronx River, and even though its southern edge is the Bronx line, Yonkers is in Westchester County, which is the county a lemon law claim from here belongs to.

Thruway, parkways and Broadway

There's a lot of highway running through a city this size. The New York State Thruway (I-87) crosses it from south to north, the Saw Mill River Parkway and the Sprain Brook Parkway run up the middle, the Bronx River Parkway follows the eastern edge and the Cross County Parkway cuts across the south, and then Broadway carries US 9 along the river side. It's on the merges and grades and parkway curves that drivers notice a slipping transmission, a pulling alignment or a lane-keeping system that loses the lines.

Where Yonkers buys and services its cars

Central Park Avenue, which is state Route 100, is the city's main dealer row, and there are several franchised showrooms and service departments along its northern stretch. The second cluster is on Saw Mill River Road at the north end of the city and along Tuckahoe Road, which meets it. If your repair orders come from either corridor, keep them together, since visits to two different dealers for the same fault still count toward the four-repair total.

On the train, and off it

Metro-North's Hudson Line stops four times inside the city, at Ludlow, Yonkers, Glenwood and Greystone, and from Yonkers station the median train in the current MTA timetable takes about 39 minutes into Grand Central and about 33 minutes back. Over on the east side, the Harlem Line runs along the Bronx River, and its Crestwood station is just over the city line in Tuckahoe. If your car only ever makes the station run, it can reach its two-year date with low miles, so keep an eye on the calendar and not just the odometer.

Why the Bronx line matters for your claim

The state statute and the state program are the same for a Bronx driver and a Yonkers driver, and what's different is the county. If a court ever has to look at your arbitration award, section 198-a(k) sends the case only to the county where you live or the county where the hearing was held. For a Yonkers resident that means Westchester, plus the Bronx if you chose the Bronx hearing site.

New York City's own courts and agencies serve the five boroughs, and a Yonkers address puts you under Westchester's courts instead, with the county courthouse up in White Plains and Yonkers City Court downtown on South Broadway.

We accept claims from Yonkers and from the surrounding areas, such as:

  • Yonkers
  • Hastings-on-Hudson
  • Dobbs Ferry
  • Irvington
  • Tarrytown
  • Ardsley
  • Elmsford
  • Greenburgh
  • Bronxville
  • Tuckahoe
  • Eastchester
  • Mount Vernon

How to reach us

Our New York base is Manhasset, in Nassau County: 1129 Northern Blvd., Suite 404, Manhasset, NY 11030. RockPoint doesn't keep an office in Yonkers or anywhere else in Westchester, but a visit is rarely needed, since email carries the request to the Attorney General and scans carry the repair orders, and Yonkers can host the hearing. If you do want to come in, Manhasset is 13.7 miles away in a straight line and about 22 to 23 miles by road, over the Throgs Neck or the Whitestone Bridge. The quickest start is the online intake form. Every request gets reviewed and we respond as soon as we can, and if you'd rather call, it's (516) 550-3323.

If you want to read about the statute itself, that's on our New York lemon law page. And drivers over in New Rochelle, on the Long Island Sound side of the county, have a New Rochelle page of their own.

New York city and regional pages

Case Results

Recent RockPoint Law recoveries

The three results below are taken from RockPoint's published settlement list. They are firmwide figures from other places and other buyers, and none arose in Yonkers. They show the scale a well-documented defect claim can reach, nothing more.

$160,264 BMW X6

Recovery on a vehicle plagued by engine, electrical, and suspension defects.

$144,550 Porsche Macan

Refund for a Macan with recurring suspension, drivetrain, electrical, and HVAC problems.

$110,289 Rivian R1T

Recovery after repeated electrical, drive-unit, and suspension failures on an electric pickup.

Figures are drawn from our firm's published settlement record and are not specific to Yonkers or Westchester matters. Prior results do not guarantee or predict a similar outcome in any future case. See more RockPoint Law settlements 

RockPoint Law, by the numbers

$50M+**
Recovered for clients
3,000+‡
Cases handled
25+
Years of combined experience
97%*
Resolution rate
  • Free Consultation
  • No attorney's fees unless we recover for you.†
Recent Google reviewsAcross all RockPoint offices: 4.8 from 19 Google reviews
  • ★★★★★a month ago
    I had a really good experience with RockPoint Law. The whole process was a lot easier than I expected and everyone I dealt with was helpful and responsive. Whenever I had a question, I was able to get an answer without feeling like I was chasing anyone down. They handled everything and kept me updated along the way. Definitely glad I reached out to them.
    Ronen S. Malekmehr
  • ★★★★★6 months ago
    Saw RockPoint Law and wasn't sure. Called anyway because I was at my wit's end. Natalie Nassi answered and she remembered me from somewhere else. Same calm voice, same no-nonsense approach. She took my case and handled everything. Manufacturer bought the car back. Name on the door changed but Natalie didn't. That's what matters to me.
    Tanja Moldenhauer
  • ★★★★★6 months ago
    Saw RockPoint Law online and wasn't sure because I hadn't heard of them. But I was desperate. My car had been in and out of the shop for months. Called them up and the person I spoke with was so easy to talk to. No legal mumbo jumbo, just straight talk. They took my case and got me a buyback. New name but they know what they're doing. Would recommend.
    Rodolfo Paulino
2 more Google reviews
  • ★★★★★6 months ago
    Honestly wasn't sure about RockPoint Law since I hadn't heard of them before. But I was desperate. My car had been in the shop five times for the same problem and nobody could figure it out. Service advisor started avoiding my calls. I found RockPoint online, called, and the person I talked to was really down to earth. They took my repair orders and handled the whole thing. A few months later, the manufacturer bought the car back. New name but they got it done. Would use them again in a heartbeat.
    Om Shiv
  • ★★★★★6 months ago
    Saw RockPoint Law pop up when I was googling lemon law help. Wasn't sure about the name but figured I'd give it a shot. My Jeep Gladiator had a death wobble at highway speeds—front end would shake violently. Dealer replaced the steering stabilizer twice, still shook. The person I talked to at RockPoint was super calm and explained everything clearly. They handled the claim and Jeep bought the truck back. Glad I didn't let the new name scare me off. They got the job done.
    Víctor Torres

About this page

Written by the RockPoint Law Editorial Team · Reviewed by Steven P. Nassi, New York Attorney Registration No. 4263489 (NY Courts registration record). Prepared September 2026 to reflect New York General Business Law section 198-a (new vehicles) and section 198-b (used vehicles), with arbitration under 13 NYCRR Part 300 supervised by the New York State Attorney General. See our editorial policy.

Every lawyer admitted in New York has a public registration and discipline entry in the Unified Court System's attorney directory. A search by registration number is more reliable than a search by name. Perform such a search on any firm you are considering, including ours.

Start here

Tell us what the car is doing in Yonkers

Three details about the vehicle, and how to reach you.

  • The year and make of your vehicle
  • What the dealer has already tried, and whether you paid for it
  • Your name, phone and email. We review every request and respond as soon as we can

No cost, no obligation. Contacting RockPoint Law does not create an attorney-client relationship.

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Our Team

Meet the Team
Behind RockPoint Law

A dedicated team that stands with you through every step of your Lemon Law claim.

Steven Nassi
Steven Nassi
Managing Partner
Founder · 25+ years of litigation experience
★ Founder & Managing Partner
Natalie Nassi
Natalie Nassi
Managing Partner
Columbia University · 20+ years in consumer advocacy
Ron Kaniuk
Ron Kaniuk
Florida Managing Partner
St. John's University School of Law · Consumer protection & lemon law
Aaron Waldo
Aaron Waldo
Attorney
U.S. Marine Corps veteran · Automotive background
Liam Jones
Liam Jones
Attorney
Licensed in New York & New Jersey
Christian Garcia
Christian Garcia
Senior Case Manager
Case management from intake through resolution
Rudy Gutierrez
Rudy Gutierrez
Intake Manager
First point of contact for new clients & case evaluations
FAQ

Yonkers lemon law questions

What Yonkers drivers ask us most, answered before you send anything.

Is Yonkers covered by New York City's lemon law rules or Westchester's?

Neither has rules of its own: Yonkers drivers are covered by the state lemon laws, sections 198-a and 198-b. The county still matters, because Yonkers is in Westchester, and a court review of an award can be brought only where you live or where the hearing was held.

Neither has rules of its own. Yonkers drivers are protected by the state's lemon laws: General Business Law section 198-a for new cars and section 198-b for used cars bought from a dealer. The tests are the same in Yonkers as in the Bronx or in Albany. The county still matters, though. Yonkers borders the Bronx but is a city in Westchester County, not part of New York City. If a court ever has to review your arbitration award, section 198-a(k) allows that only in the county where you live or where the hearing was held. For a Yonkers resident heard in Yonkers, that is Westchester. The Attorney General's program also lists Yonkers as a hearing location, so the hearing can take place close to home.

Can my lemon law arbitration hearing be held in Yonkers?

Yes. Yonkers is the only Westchester location among the 30 hearing sites on the Attorney General's request form. The hearing is set within 35 days of the filing date, with at least eight days' notice.

Yes. Question 22 of the Attorney General's new car request form asks where you want the hearing, from a list of 30 locations, and Yonkers is the only one in Westchester County. The Bronx, Manhattan and Carmel in Putnam County are the nearest alternatives on the same list. The regulation behind it, 13 NYCRR section 300.7(g), names Westchester as one of the areas where the program must keep a regular hearing site. Section 300.7(f) asks for hearings to be scheduled around your time-of-day needs, including evenings and weekends, so say on the form if weekday hours are hard for you. You receive at least eight days' notice of the date, time and place, and the hearing is set within 35 days of the filing date.

What happens at a lemon law hearing in Yonkers?

It is closer to a structured meeting than a trial. You present first, the manufacturer answers, formal rules of evidence don't apply, and the arbitrator may look at or ride in your car. A typical hearing runs one to two hours.

It is closer to a structured meeting than a trial. Under 13 NYCRR section 300.12, the arbitrator gives an oath or affirmation to everyone who testifies, and formal rules of evidence do not apply, so any relevant evidence can come in. You present your side first, with your documents and any witnesses. The manufacturer then presents its side, and each side can question the other's witnesses. The arbitrator can ask questions at any point, and may look at your car or ride in it, with both sides allowed to go along. Statements from witnesses who cannot attend can be accepted as affidavits. The Attorney General's guide says a typical hearing lasts one to two hours. If the manufacturer does not show up, the arbitrator still decides on the evidence in the file.

What should I bring to my lemon law hearing?

Bring every repair order, the purchase or lease papers, your letters and messages with the dealer and the manufacturer, and copies for everyone. Drive the car there if it is safe, since the arbitrator may want to inspect it.

Bring the paper trail and the car. That means every repair order, including visits where the dealer found nothing, with drop-off and pick-up dates and mileage; the purchase or lease contract and the delivery paperwork; your certified letter to the manufacturer and its return receipt; and emails, texts and notes of calls with the dealer or the manufacturer. Under 13 NYCRR section 300.9(d), documents in these hearings include service bulletins, dealer work orders, diagnoses, bills and all communications about your claim, so matching technical service bulletins help too. Photos or video of the fault, with dates visible, are useful. Each side pays for its own copies, so bring enough for the arbitrator and the manufacturer. Drive the car there if it is safe, because the arbitrator may want to inspect it or take a ride.

Can I have a virtual or documents-only hearing instead of going in person?

Possibly. The form offers an in-person hearing, a virtual one if available, or documents only if the manufacturer agrees, and the manufacturer can object to the last two.

Possibly. Question 23 of the request form offers three choices: an oral hearing in person, a virtual hearing if available, or a hearing on documents only if the manufacturer agrees. Under 13 NYCRR section 300.7(b), the hearing is oral unless you asked for documents only and both sides agree, and the Attorney General's guide says a manufacturer can object to a virtual or documents-only hearing, in which case an in-person hearing is scheduled. In a documents-only case, section 300.13 requires every document to reach the administrator within 30 days of the filing date. Section 300.7(h) also allows a party to present by telephone in unusual circumstances, with advance notice, at that party's own cost. For most Yonkers drivers an in-person hearing in Yonkers is practical, and it lets the arbitrator see the car.

What if I cannot make the hearing date?

Ask early. A request for a new date has to reach the administrator at least two business days before the hearing, and the arbitrator needs good cause to grant it. If you simply stay away, the hearing goes ahead without you.

Ask to reschedule early. Under 13 NYCRR section 300.8, either side may request a new date, and except in unusual circumstances the request must reach the program administrator at least two business days before the hearing. The arbitrator can grant it on a finding of good cause. You can avoid most clashes at the start, because section 300.7(f) asks for hearings to be scheduled around your time-of-day needs, evenings and weekends included. Do not simply stay away. Section 300.14(a) says that when a party fails to appear, the arbitrator still holds the hearing and decides on the evidence and documents in the file. If you settle with the manufacturer instead, section 300.15 lets you withdraw before a decision, with the fee refunded if you withdraw within seven business days of the filing date.

How long does a lemon law arbitration take from Yonkers?

Usually a few months in all, and most of it comes before the filing date. Once the fee arrives, the hearing is due by day 35 and the written decision by day 40.

Usually a few months from start to finish, and most of that time comes before the filing date. The Attorney General reviews your request first. Once it is accepted, the program administrator asks for the $250 fee, and under 13 NYCRR section 300.5 the day the fee arrives is the filing date. Within five days the manufacturer receives your form. Its written answer is due by day 15, and your reply by day 25. The hearing must be scheduled no later than day 35, and section 300.16(a) requires the arbitrator's written decision within 40 days of the filing date. After you accept an award, the manufacturer has 30 days to comply, and section 198-a(h) then adds $25 for each business day of delay, up to $500. A lawsuit takes considerably longer.

Can I sue the manufacturer in Yonkers City Court?

Only for a small claim. Yonkers City Court hears civil suits up to $15,000, well below a buyback on a recent car, so most drivers use the state arbitration program instead.

Only for a small claim. Yonkers City Court, at 100 South Broadway, hears civil suits involving claims up to $15,000. A lemon law buyback covers the full purchase or lease price, a trade-in allowance and fees, so on a recent car it is almost always well above that limit. Cutting the claim down to fit the court would mean giving up most of what the statute provides. Larger cases in Westchester go to Supreme Court at the county courthouse in White Plains, and a federal warranty claim needs at least $50,000 in controversy. For most drivers the state arbitration program is the faster route, and once you apply and pay the fee the manufacturer has to take part. Our New Rochelle page covers the Westchester courts in more detail.

Where would a challenge to the arbitration award be filed?

In the county where you live or where the hearing was held, under section 198-a(k). Either side has 90 days after the award is delivered, and the grounds for a challenge are narrow.

In a county tied to you or the hearing, not one the manufacturer picks. The award binds both sides, and the only route back is a court proceeding under Article 75 of the Civil Practice Law and Rules. Section 198-a(k) says that proceeding can be brought only in the county where you live or the county where the arbitration was held. A Yonkers resident heard in Yonkers therefore goes to Westchester County, at the courthouse in White Plains. Choose the Bronx hearing site and the Bronx becomes a second option. Timing matters as much as place. CPLR 7511(a) gives either side 90 days after the award is delivered, and the grounds are narrow, such as fraud, a partial arbitrator, or an arbitrator who exceeded their power.

Do I need a lawyer at the hearing, and what does it cost?

You don't have to have one, though you may bring one. The program fee is $250 and comes back if you win, and our fee is contingent, so there is no fee unless we recover for you.

You are not required to have one. Under 13 NYCRR section 300.10, any party may be represented by counsel or helped by anyone else. An interpreter is allowed too, arranged and paid for by the party who needs one under section 300.11. The state program charges a $250 filing fee for a new car, paid to the program administrator after the Attorney General accepts your request, and section 300.16(c) awards the fee back if you win. Our fees are separate. We work on contingency, with no upfront legal fees and no fee unless we recover for you, and the first conversation is free. If a case reaches court, section 198-a(l) lets a judge award reasonable attorney's fees to a consumer who prevails, and the federal Magnuson-Moss Act allows costs and fees in the court's discretion.

Do I have to travel to your Manhasset office?

No. Our one New York office is in Manhasset and there is no Yonkers office, but the request goes by email, repair orders travel as scans, and the hearing can be held in Yonkers.

No. RockPoint Law's one New York office is in Manhasset, Nassau County, at 1129 Northern Blvd., Suite 404, and there is no Yonkers office. Most Yonkers clients never make the trip. The request for arbitration can be emailed to the Attorney General, repair orders travel as scans, and the hearing itself can be held in Yonkers. If you would rather meet in person, the office is 13.7 miles from Yonkers in a straight line and roughly 22 to 23 miles by road, over the Throgs Neck or the Whitestone Bridge. Call (516) 550-3323 or use the online form, and we can arrange a phone call, a video meeting or a visit that fits around your working day. Either way, you speak with the people who would handle your file.

I live in Yonkers but bought the car in the Bronx. Does that change anything?

Not for the lemon law itself, because a car bought in the Bronx was sold in New York. The hearing site you pick can matter later, since it decides which counties can hear a court challenge to the award.

Not for the lemon law itself. The Bronx is part of New York State, so a car bought there was sold in New York, and a car registered at a Yonkers address is registered in New York as well. Section 198-a(a)(2) covers a vehicle that came with the manufacturer's written warranty and was bought, leased or transferred in New York within the first 18,000 miles or two years, or that is registered here. The dealer's borough has no effect on the tests or the remedies. Where you are heard can matter later. If you choose the Bronx hearing site, a court challenge to the award could be brought in the Bronx or in Westchester. If you choose Yonkers, it stays in Westchester.

Don't take on the manufacturer alone.

Tell us the vehicle and what the dealer has already tried. No fee unless we recover for you.†

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