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Coral Springs, Florida

Coral Springs Lemon Law Attorney

A new car from West Atlantic Boulevard that keeps going back for the same fault is a Chapter 681 problem, and Florida law puts it on the manufacturer to buy the car back or replace it. For Honda, Nissan, Kia, Buick and GMC owners, the claim usually starts at a state-certified manufacturer program before it reaches the Attorney General's arbitration board. RockPoint Law's core practice is lemon law. You have 24 months from delivery to report the defect, and qualifying cases are handled on a contingency basis.

Free Case Evaluation

Three quick questions. No cost, no obligation.

  1. The year and make of your vehicle
  2. What the dealer has already tried
  3. How to reach you, and we review it
Start My Free Case Review  Call (516) 550-3323

Sending this does not create an attorney-client relationship. A case evaluation is a first step, not legal representation.

If the defect beats three repairs and a final attempt, or 30 days in the shop, the manufacturer owes a refund or a replacement, and the refund is your choice. A program ruling against you isn't the last word: you can still take the dispute to the state Board, and the manufacturer can't appeal a program decision it dislikes.

  • 24 months to report it
  • Program first for listed brands
  • No fee unless we recover
Key facts

Coral Springs lemon law at a glance

The figures behind a Coral Springs claim, with the certified-program step where it falls. Each one comes from Chapter 681, the Attorney General's rule or the state's certified list.

Key facts of the Florida lemon law for a Coral Springs owner, including the certified-program route
Key figureWhat it meansWhere it comes from
24 monthsto report itThe defect has to be first reported to the manufacturer or an authorized dealer within 24 months of delivery. There is no mileage limit.Section 681.102(9)
3 repairsa letter, a final tryThe same nonconformity repaired three times, then registered or express-mail notice to the manufacturer and its final attempt.Section 681.104(1)(a), (3)(a)
1 conditioneven if parts changeA general problem such as a car that will not start or runs hot is one condition, even when a battery, a starter and a software update were each tried.Rule 2-30.001(2)(a)
30 daysin the shopDays out of service for repair, added up across defects. Written notice is due at 15.Section 681.104(1)(b), (3)(b)
Programfirst, for listed brandsBBB Auto Line hears General Motors brands such as Buick and GMC, plus Kia and Nissan. NCDS hears Hondas bought on or after 1 November 2022. It comes first only if the manufacturer told you in writing how and where to file.Section 681.108(1); AG certified program list
40 daysfor the programIf the certified program has not decided within 40 days of your filing, you may apply to move the dispute to the state Board.Section 681.109(1)
60 daysafter month 24The program filing deadline, and the Board deadline too, unless the program's final action comes later. Then the Board request runs to 30 days after it.Section 681.109(4)
One-wayprogram rulingsYou can take a program decision you are unhappy with to the state Board. The manufacturer may not seek review of its own program's decision.Section 681.109(2)
Sales taxin the refundCollateral charges come back with the refund: sales tax, title charges, earned finance charges and items the manufacturer or dealer installed.Section 681.102(3); 681.104(2)(a)
The Short Answer

Coral Springs Lemon Law, in Brief

A Coral Springs lemon law attorney works under Florida's statewide law, because section 681.116 bars any city or county from writing its own. Chapter 681 covers a new or demonstrator vehicle sold in Florida when a defect that substantially impairs its use, value or safety is first reported within 24 months of delivery. If the defect survives three repairs and a final attempt, or the car spends 30 days out of service, the manufacturer owes a refund or a replacement, and the refund is your choice. Brands with a state-certified program must be taken there first.

Coral Springs grew out of 3,860 acres of green bean farm and cattle field that Coral Ridge Properties turned into one of Florida's first planned cities. The City's account of its founders notes that James S. Hunt, one of the two men behind it, owned Chevrolet and Ford dealerships in the Midwest before he went into real estate. Cars are still part of the local economy. The City's list of top employers includes the auto mall on West Atlantic Boulevard.

The new-car brands that auto mall sells, Honda, Nissan, Kia, Buick and GMC, all appear on the Attorney General's list of state-certified manufacturer programs. So for owners of those brands, the first filing usually goes to BBB Auto Line or the National Center for Dispute Settlement, not to the state. Get that order wrong and the days keep running. Our Florida lemon law guide covers the statute end to end, and owners just over the county line can use our Boca Raton lemon law page.

The filing deadlines, for a brand with a program

Everything counts from the day the car was first delivered to a consumer, which is when the 24-month Lemon Law rights period in section 681.102(9) begins:

  • Report the defect inside the 24 months. A first report to the manufacturer or an authorized dealer has to fall inside that window, and mileage does not shorten it.
  • File with the certified program within 60 days after the 24 months end. Section 681.109(1) sets that cutoff, and a program that has not decided within 40 days of your filing lets you move on to the state.
  • Get the Request for Arbitration to the Attorney General within 60 days after the 24 months end, or within 30 days after the program's final action, whichever is later, under section 681.109(4). The date the office receives it is your filing date.
  • Sue within a year of the program's, the department's or the Board's final action, if you used them, under section 681.112(2).

A brand with no certified program skips the second line and files directly with the Attorney General on the same 60-day clock.

Florida presumes the manufacturer has had enough chances in two situations, both in section 681.104(3). One is three repairs of the same defect, a written notice to the manufacturer by registered or express mail, and a final repair attempt that fails. The other is 30 or more days out of service by reason of repair of one or more defects, with a registered or express mail notice once the total reaches 15. The Attorney General's Rule 2-30.001(2)(c) counts an out-of-service day as any day, weekends and holidays included, that the car is left at an authorized service agent for examination or repair of a defect.

Neither stage charges you to file. The state's Consumer Guide to the Florida Lemon Law, which Rule 2-30.001 adopts, says there is no fee to use a manufacturer's certified procedure and no fee for having your case heard by the Florida New Motor Vehicle Arbitration Board. Our guide on how to file a lemon law claim walks through the forms, and the lemon law glossary explains the terms.

Eligibility

What Qualifies for the Lemon Law in Coral Springs?

The problem has to be serious enough first. Section 681.102(15) calls a qualifying defect a nonconformity: a defect or condition that substantially impairs the car's use, value or safety, and not one caused by an accident, abuse, neglect or a change made outside the manufacturer's service network. Then four tests decide whether the claim is ready.

Three Repairs, a Letter, a Final Try

The same nonconformity has been in for repair three times and is still there. You then notify the manufacturer in writing by registered or express mail. The Attorney General's rule says its reply must reach you within 10 days of its receiving your letter, and it then has 10 days from drop-off to fix the car. If it misses either step, the final attempt is excused.

A Coral Springs example A minivan bought on West Atlantic Boulevard loses power steering at low speed three times; a registered letter goes to the manufacturer, and the repair it arranges does not hold

Thirty Days in the Shop

Count every out-of-service day across all visits for one or more defects. Rule 2-30.001(2)(c) starts each visit's count the day the car goes in and ends it the day the work is done. 30 meets the presumption (60 for a motorhome). At 15, write to the manufacturer by registered or express mail and give it one more chance to inspect or repair. Routine maintenance, minor defects and defects first reported after the 24 months are left out.

A Coral Springs example An SUV spends twelve days on a transmission fault and six on a climate control failure; the owner writes to the manufacturer at day eighteen, and a third visit takes the total to thirty-three

The Program Your Brand Requires

If your manufacturer runs a certified procedure the state has certified, and the manufacturer has given you written directions for it, section 681.108(1) puts that program ahead of the state Board. BBB Auto Line hears General Motors, Kia and Nissan, among others. NCDS hears Toyota and Lexus, and Honda, Acura and Tesla vehicles bought new on or after 1 November 2022. Other makers file with the state directly.

A Coral Springs example A GMC pickup goes to BBB Auto Line first and a 2024 Honda to NCDS; a brand missing from the Attorney General's certified list goes straight to the state Board

First Reported Within 24 Months

The Lemon Law rights period runs 24 months from delivery, with no mileage limit. The defect has to be reported inside it. Where a program applies, file there within 60 days after it ends; the Attorney General's deadline is 60 days after it ends or 30 days after the program's final action, whichever is later.

A Coral Springs example A car delivered on 14 April 2025 has a rights period ending 14 April 2027; its certified program filing is due 60 days after that date

Same symptom, different parts, one condition

The same problem does not have to mean the same part. The Attorney General's Rule 2-30.001(2)(a) defines a condition as a general problem, such as a car that fails to start or runs hot, that may come from a defect in more than one part. A no-start fixed with a battery at one visit and a starter at the next can still be one condition you reported twice. Rule 2-30.001(2)(b) adds that an examination with no repair can count as a repair attempt if repair work is later shown to have been justified, so keep the orders that say nothing was found.

What "substantially impairs" has meant at recent hearings

Manufacturers often argue that a fault is too minor to count, under section 681.104(4)(a). The Attorney General publishes quarterly summaries of selected Board decisions, and the July to September 2025 set shows how that argument plays out:

  • An infotainment system that kept dropping phone connections, cutting the sound in and out and freezing the screen, after a module replacement and several software updates: found to substantially impair use, value and safety, and a refund was awarded.
  • A brake squeal that returned within days of each repair, on a car whose manufacturer's witness conceded there was no objective standard for acceptable brake noise: the manufacturer's defense was rejected and a refund was awarded.
  • An intermittent clicking noise over bumps that the service department could not duplicate on the last three visits: found not to substantially impair the car, and the case was dismissed.

The Attorney General says the summaries are not definitive or precedential. They are still the clearest public record of what three-member panels weigh, and copies of the full decisions can be requested from the Lemon Law Arbitration Program.

Not sure whether your fault clears the bar? Send the repair orders and we can read them against the statute.

Start My Free Case Review  Call (516) 550-3323
How Your Claim Moves

Filing From Coral Springs: The Program, Then the Board

No court hears a new-car claim until the state has done so under section 681.1095(4). For every brand the West Atlantic Boulevard auto mall sells new, a manufacturer program comes before that. These are the four points where the claim can turn.

Free, and Sometimes by Phone

The Consumer Guide says a certified procedure charges nothing and that some take claims by telephone. Write down the day you file; the next deadline counts from it.

Forty Days for the Program

If the program has not decided within 40 days of your filing, section 681.109(1) lets you ask the Attorney General to move the dispute to the state Board. You do not have to wait longer.

A Ruling Only the Maker Must Accept

Unhappy with the program's decision, or with how the manufacturer carried it out? Section 681.109(2) lets you apply to the Board, within 30 days of the program's final action if that is later than the 60-day date. The same subsection says the manufacturer may not seek review of a decision under its own procedure.

If Someone Appeals the Board, Broward Is Likely

Either side may petition the circuit court within 30 days of receiving the Board's decision, and the case is tried again as a trial de novo. It can be filed where you live, where you acquired the car or where the hearing was held; for a Coral Springs owner who bought locally, that is the Seventeenth Circuit, Broward County under section 26.021(17). Whoever appeals must send the Attorney General a copy within 7 days. Our Fort Lauderdale lemon law page covers the Broward courts.

What a certified program has to weigh

A certified program is the manufacturer's procedure, but the state sets its terms. Section 681.108(1) requires its decisionmakers to take into account all legal and equitable factors germane to a fair decision, including the warranty, the rights in the federal rules at 16 C.F.R. part 703 and Chapter 681 itself, and it requires them and their staff to be trained in both. In a later lawsuit about the same defect, the program's decision is admissible in evidence.

Certification does not last forever. The department certifies a procedure for no more than a year at a time under section 681.108(2)(b), reviews it at least once a year under subsection (5), and revokes it when a manufacturer stops running it. The Attorney General's current list shows certification provisionally extended to 31 October 2026, so check the list on the day you file. If the program has no jurisdiction over your dispute, section 681.109(3) lets you go straight to the state.

How the Board decides

The state Board applies the statute, not a sense of fairness. Section 681.1095(3) tells its members to construe and apply Chapter 681 and its rules, and subsection (8) says the Board shall grant relief if a reasonable number of attempts have been made to correct a nonconformity. Either side can present oral and written testimony, call witnesses, cross-examine and bring a lawyer, and the Board may inspect the car (section 681.1095(7)). The Attorney General's 2020 annual report describes the outcome as all-or-nothing: a refund or a replacement, or a dismissal.

The statute sets a hearing within 40 days of approval and a decision within 60, and section 681.1095(6) adds that missing either date does not invalidate the decision. At the Board's request, the department can investigate and subpoena witnesses and records. A manufacturer that loses has 40 days from receiving the written decision to comply, and compliance happens on the day you receive the refund or an acceptable replacement (section 681.1095(9)). The Attorney General's e-filing notice lists a Tallahassee mailbox for requests to enforce a Board decision.

Where your letter to the manufacturer goes, and how fast it must answer

Section 681.103(2) requires each manufacturer to print the address and phone number of its zone, district or regional office for Florida in the written warranty or owner's manual. Separately, Rule 2-30.001(4) makes every manufacturer selling in Florida file with the Attorney General the name, address, phone and fax number of the person designated to receive Chapter 681 notices on its behalf, and it adds that a dealer cannot be designated. The Lemon Law Hotline, 1-800-321-5366, can confirm where notices are going.

Timing is set by rule too. When a manufacturer answers your final-repair letter, Rule 2-30.001(3) says you must receive that answer within 10 days from the date it received your letter. Send the letter by registered or express mail, keep the receipt, and note the date any reply reaches you and how.

Public records you can read before your own hearing

Section 681.1095(15) requires the department to keep records of every dispute, including an index of vehicles by year, make and model, and to compile annual statistics for each manufacturer: refund and replacement requests, prehearing settlements, awards, decisions not complied with and appeals. The statute makes those statistics public information.

  • The Attorney General's reports page posts annual reports for 2017 through 2020.
  • Its Board case summaries run quarterly, most recently through September 2025, with copies of the full decisions available for the cost of duplication.
  • The 2020 report states that consumers recovered more than $509 million in refunds and replacements through settlements and awards from 1989 through that reporting period.

None of it predicts your case. It does show how panels have handled defects and defenses like the ones in your file.

"Three strikes and it's a lemon" leaves out most of this: the program your brand requires, the 40 days, the letter to the manufacturer and the Board's own deadline. Our note on how the lemon law works explains the essentials.

Already filed with BBB Auto Line or NCDS? Tell us the date, and we can check what is still open.

  • The purchase or lease contract, for the delivery date.
  • The program notice from your warranty booklet or sales packet, and your filing confirmation.
  • Every repair order, with dates and odometer readings.
  • Any decision the program has sent, and the day it arrived.
Start My Free Case Review 
A Coral Springs car owner on the phone at home while a certified program filing and a Florida lemon law request are prepared
Stay Home

Most of a Coral Springs claim happens on paper

You do not need to drive to Tallahassee, or down the Turnpike to Brickell, to bring a claim. Some certified programs take claims by telephone, according to the state's Consumer Guide. The state request goes to the Attorney General by mail or by email under its e-filing notice: PDF files only, no larger than 8 megabytes, no photos, video or audio. If a hearing is eventually set, the miles you drive to it come off your offset under Rule 2-30.001(2)(e).

We gather the repair orders, check the brand against the certified list, send the manufacturer notice, file in the right order and prepare you for the hearing. You start it with one call.

How It Works

The Lemon Law Process for a Coral Springs Driver

There are five steps and they need to happen in order, and if your brand has a certified program the order is exactly where things go sideways, whether that's skipping the program altogether, missing its 40 days, or reading its decision as if it were the last word. Our guide to how to file a lemon law claim goes through it form by form.

  1. Day 0The 24-month rights period ends
  2. Day 60Latest day to file with the certified program
  3. Day 100When the program was filed on Day 60 and has not decided by now, you may apply to move the dispute to the state Board
  4. Day 130Latest day for the Board request when the program's final action comes on Day 100: 30 days after it, which is later than Day 60

Check the Brand Against the Certified List

Start with the purchase contract so you have the delivery date, and then go looking for the written notice that section 681.103(3) requires, which tells you how and where to file with the manufacturer's certified program if it has one, and which might be tucked into the warranty booklet, the owner's manual or a separate insert. Once you've got it, compare the brand with the Attorney General's current list, and if it's a Honda, pay attention to the purchase date, because NCDS covers new Hondas bought on or after 1 November 2022.

Describe the Symptom, and Keep Every Order

Tell the service advisor what the car is doing, using the same words every time you go in, and read the repair order before you leave the lot. Section 681.103(4) entitles you to an itemized order showing your complaint, the diagnosis, the work, any test drive and its length, and the dates and odometer readings. When each visit replaces a different part for one symptom, the Attorney General's rule on conditions lets the problem, not the part, be what gets counted. Keep the orders that say no fault was found, too, annoying as they are.

Write to the Manufacturer's Florida Address

After the third repair of the same defect, or at 15 days out of service, notify the manufacturer in writing by registered or express mail, as section 681.104(1) requires. Use the Florida office printed in your warranty or owner's manual. The dealer is not the manufacturer and cannot be its designated notice recipient. Keep the mail receipt, and make a note of the date any reply reaches you, which should arrive within 10 days of the manufacturer receiving your letter.

Program First, Then the State if Needed

File with the certified program no later than 60 days after the 24 months end, and write down the date. If there is no decision in 40 days, or you are not satisfied with it or with how the manufacturer carries it out, send the Request for Arbitration to the Attorney General within 60 days after the 24 months or 30 days after the program's final action, whichever is later. Brands without a program file with the state directly. The office's receipt date is your filing date.

Inspection, Hearing, Handover

Once the claim is approved, the manufacturer may inspect the car before the hearing, with you present unless you waive it in writing; it can test drive it or plug in diagnostics but cannot repair it. The panel decides whether the car is a lemon, then works out the refund or replacement. If you win, the manufacturer has 40 days to comply, and you hand over the title and the car when the money or the replacement arrives.

Coral Springs claims tend to go wrong at the joins, where one stage hands off to the next: the owner complains to the dealer's customer line and never actually files with BBB Auto Line or NCDS, or the program's decision comes in and the owner reads it as final while the window to take it to the state closes, or the car gets traded in before the hearing and the claim is dismissed because the owner no longer has a vehicle to return.

You can do every step yourself, and the Attorney General's hotline staff will answer questions if you call, but no one can tell you in advance how a program or a panel will rule, and what we add is keeping the dates, the order of filings and the paper straight so the case is heard on its facts.

Outcomes

What Compensation Can You Receive?

Once the manufacturer has had a reasonable number of attempts and the defect is still there, section 681.104(2)(a) gives it 40 days to repurchase the car and refund the full purchase price, less a reasonable offset for use, or to replace it with a vehicle you accept. Either way it owes the collateral and incidental charges you reasonably paid, and the choice of a refund over a replacement is yours without condition. A replacement must be identical or reasonably equivalent, which section 681.102(21) caps at 105 percent of the original's sticker price.

Sales tax belongs in the refund. Section 681.102(3) lists sales taxes as a collateral charge, alongside title charges, earned finance charges and items installed by the manufacturer or its agent, and section 681.104(2)(b) has the Department of Revenue refund the manufacturer the sales tax it passes back to you. The same subsection pays a refund to you and your lender as your interests appear, gives a lessee back the deposit and rental payments, and bars an early termination penalty.

The refund is an exchange. When it arrives, section 681.104(2)(a) requires the consumer, lienholder or lessor to give the manufacturer clear title to the car and possession of it. If the title is in one family member's name and another drives the car, both belong in the file from the start.

The offset, and the miles that are not yours

The charge for use comes from section 681.102(19): the base selling price on the purchase invoice, without taxes, government fees or dealer fees, times the miles attributable to you up to a settlement or the hearing, divided by 120,000 (60,000 for a recreational vehicle). A $41,000 SUV with 18,000 of your miles carries a $6,150 offset. A $30,000 sedan with 12,000 carries $3,000.

The Attorney General's Rule 2-30.001(2)(e) takes several kinds of miles out of that count:

  • test drives by the manufacturer or its dealer during an examination or repair;
  • reasonable miles you drive to and from the service department for examination or repair of the defect;
  • a pre-arbitration test drive or inspection by the manufacturer, its dealer or a program's inspector;
  • the drive to an arbitration hearing or mediation, and any test drive during it.

For a Coral Springs owner whose nearest dealer for the brand is in another city, those trips add up. Note the odometer when you leave for each repair and when you get home, so the miles can be taken out later. The remedy guideline also removes the mileage at delivery.

Legal fees can move to the manufacturer. Section 681.112(1) requires a court to award reasonable attorney's fees to a consumer who wins a Chapter 681 lawsuit, and section 681.1095(13) adds fees, costs and $25 a day when a manufacturer appeals a Board award and loses. At RockPoint Law, qualifying cases run on contingency.

Every claim turns on its own facts, and no lawyer can tell you the outcome in advance.

Possible Outcomes

Five things a successful Coral Springs claim can bring

  • Refund

    The purchase price and collateral charges, sales tax included, less the offset, and yours to choose over a replacement

  • Replacement

    An identical or reasonably equivalent vehicle you accept, with a sticker price no more than 105 percent of the original's

  • Repairs after month 24

    A defect first reported inside the 24 months still has to be fixed after they end, free while the warranty lasts

  • Charges the defect caused

    Towing, postage and similar costs directly caused by the defect, with receipts to prove them

  • Attorney's fees

    Owed by the manufacturer when a consumer wins a Chapter 681 lawsuit or defends a Board award on appeal

Outcomes depend on the facts of each case, so no attorney can tell you in advance what yours will be.

Manufacturers We've Taken to Court

We Take On the
Biggest Names

Vehicles We Handle

Which Vehicles the Florida Statute Reaches, and Which It Does Not

Section 681.102(14) covers a new vehicle sold in Florida and driven by an engine or motor, including demonstrators and leases of a year or more that put repairs on you. It leaves out rail vehicles, off-road vehicles, trucks rated above 10,000 pounds gross vehicle weight, motorcycles, mopeds, electric bicycles and the living quarters of a recreational vehicle. Where the state law stops, the federal Magnuson-Moss Warranty Act may still apply to a written warranty, so it's worth picking your category below and having a look.

Minivans, Family SUVs and Sedans

Covered, and this is where the bulk of claims come from, whether it's a minivan, a three-row SUV, a crossover or a commuter sedan with a fault that keeps coming back after repair, anything from the transmission and power steering to the screens, cameras and climate system. The car must be sold in Florida and used mainly for personal, family or household purposes, and a lease counts if it runs a year or more and makes you responsible for repairs. See our practice areas.

Pickups, Gas and Diesel

Covered up to 10,000 pounds gross vehicle weight, which is the rating you'll find printed on the driver's door jamb, and since some heavy-duty pickups exceed it, it's worth a look, because above that line Chapter 681 does not apply. A body or equipment installed on a truck chassis can make its installer a manufacturer too, under section 681.102(13). An emissions or exhaust-fluid fault that keeps cutting power counts like any other repeat defect. See our diesel emissions guide.

Motorcycles, Mopeds and E-Bikes

Outside Chapter 681. The statute's definition leaves out all three by name, so there's no getting around it, although a written warranty on a motorcycle can still be enforced under federal warranty law when a defect keeps coming back. Refer to our motorcycle lemon law guide.

RVs and Motorhomes

Motorhomes are covered through a separate forum, Florida's RV Mediation and Arbitration Program under section 681.1097, and an RV owner does not have to use a manufacturer's certified procedure first. The thresholds are different, too, with 60 days out of service, a 45-day final repair window and an offset divided by 60,000. The living quarters are excluded, and a van conversion is not a recreational vehicle under section 681.102(20). See our RV lemon law guide.

Electric Vehicles

There are no special rules for these, so a charging fault, a drive-unit failure or a software update that breaks some other system gets counted like any repeat defect would. Where you file first depends on the badge: Kia, Nissan and General Motors electric models go to BBB Auto Line, Tesla and Honda vehicles bought on or after 1 November 2022 go to NCDS, and a maker missing from the certified list files with the state. See our electric vehicle lemon law guide.

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Client Stories

What Our Clients Say

Real results from real clients who trusted
RockPoint Law with their lemon law claims.

I contacted RockPoint Law in July 2025 and by mid Jan 2026, I had received my settlement proceeds. A mid 5-figure loan was paid off and the manufacturer took possession of the vehicle. Not having that car payment and the mandatory full coverage freed up about $900/month. If you're on the fence about calling RockPoint Law, let it go. The relief you will feel when it all works out will be soooo worth it.

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HJ
Henry Jose
Google Review

Was having nothing but issues with the DEF system in my Ram 3500. I didn't have high hopes because 3500 trucks are generally excluded from lemon law. The entire process from the time I contacted RockPoint Law to the time I received my settlement was under 6 months! Their response times were well above expectations.

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JR
Joe Russo
Google Review

My Telluride's transmission would jerk so hard between gears that my coffee would spill. Dealer had it four times. When I called RockPoint Law, they asked the exact technical question I'd been researching for weeks. We got a buyback with reimbursement for my deductible and rental costs. They speak fluent mechanic before they speak lawyer.

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K
Kirill
Google Review

Turbo failure on my EcoBoost F-150. Dealer replaced it once, then denied the second. Steven Nassi compared my case to known manufacturing defects for that engine. Other lawyers just saw 'engine trouble.' Steven built the argument around the known defect pattern. Secured a full refund.

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JR
Joshua Ragsdale
Google Review

Our minivan's sliding door would just stop working. Not a great feature with little kids. Tried to get it fixed under warranty three times. Final straw was when it almost closed on my son's arm. Leo was our attorney and got us a great outcome. They handled everything from start to finish.

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JG
Jorge Garcia
Google Review

My family's cross-country road trip turned into a nightmare when our brand-new SUV broke down in three different states. Each dealership kept giving us the run-around. RockPoint Law tracked every failed repair, hotel receipt, and even our unused theme park tickets. They got us a full buyback plus $8,200 for the vacation that fell apart.

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AG
Adam Gore
Google Review

The active suspension in my Ram 1500 started making a loud 'clunk' on every bump. Dealer replaced one part but the noise just moved to another corner. After the third repair, I was done. Natalie Nassi said, 'A repeated failure of a major chassis component is a clear impairment to value and use.' She didn't see a noise; she saw a failed system.

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PM
Piyawan Maprakhon
Google Review

My car is basically my mobile office. When the electrical system fried two laptops and killed my productivity, I reached out to RockPoint Law. Unlike the dealer who treated me as a nuisance, RockPoint Law saw how it impacted my ability to work. They secured a full refund on the vehicle plus $6,500 for lost income and equipment.

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SK
Sadie Kim
Google Review

The manufacturer told me I was out of luck. RockPoint Law told me otherwise — and proved it! Their lemon law experience turned my nightmare into a fair resolution. What impressed me most was their transparency — no false claims, just hard facts and harder work. Worth every penny and then some!

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KE
Kevin Eimuth
Google Review

From the moment I walked into their office shaking with frustration, the team at RockPoint Law put me at ease. They listened patiently to my whole story, then laid out a clear game plan. Six weeks later, I was holding a check that made all those repair shop trips worth it. True professionals who deliver!

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JB
Jatt James Bond
Google Review

We had two vans with the same transmission failure. RockPoint Law consolidated both claims, lined up build dates, and pushed for an extended coverage fix. Both vans were repaired, and we got downtime reimbursed.

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KS
Kishan Singh
Google Review

The hands-free liftgate on my SUV would randomly open in my garage, denting the door. I felt crazy complaining about a 'convenience feature.' Our attorney reframed it: 'An uncontrolled operation of a motorized component is a safety and property damage risk.' The team used my security camera footage as evidence. We got a solid settlement.

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PS
Peyman Soleimani
Google Review
Why RockPoint

Why Coral Springs Drivers Choose RockPoint Law

Lemon law and warranty disputes are our core practice, and for someone in Coral Springs the file usually ends up passing through two forums, a manufacturer program first and then possibly the state Board, each with a clock of its own that somebody has to watch.

Lemon Law Is Our Core Practice

We handle warranty and lemon law cases as our core practice, and do so for drivers whose new cars continually fail.

Plain About Where We Are

We have no Coral Springs office, and honestly the claim does not need one, since our Florida office in Miami can run a file from here by mail, email, phone and video, and the Florida lemon law page has the statewide rules if you want to read them.

Program and Board, Planned Together

We put the 60-day program cutoff, the 40-day wait and the 30 days after a program decision all on one calendar, so a result at BBB Auto Line or NCDS never ends up costing you the state hearing.

Straight Updates

You'll hear from us at each stage of the case, and whenever you ask where things stand, you'll get a direct answer.

No Upfront Legal Fees

Qualifying cases run on contingency, which means there is no attorney fee unless money is recovered for you, and having us read your repair history doesn't cost anything.

Meet the Team →
Our Story

Meet the Firm Behind Your Claim

The same attorneys who handle claims nationwide handle them here. Two minutes on who we are and how we work.

Side-by-Side

Handling a Coral Springs Claim Alone vs With an Attorney

Four moments in a program-first claim, handled alone and then with us. Flip the switch to compare.

Vehicle repair invoices spread across a kitchen table with a hand hovering over them
On your own1 / 4

Filing a complaint instead of a claim

A call to the manufacturer's customer line gets a case number, and weeks pass. That call is not a filing with BBB Auto Line or NCDS, and the 60-day cutoff after the 24 months keeps running.

A person on the phone at a home desk with a notepad of call notes
On your own2 / 4

Treating the program's decision as final

A program turns the claim down and the owner stops there. Section 681.109(2) allows an application to the state Board, but only within the later of 60 days after the rights period or 30 days after the program's final action.

A wall calendar with deadline dates circled in red beside a set of car keys
On your own3 / 4

Describing the fault differently each visit

One order says "no start," the next "battery weak," the third "software update performed." Without a steady description, three visits for one condition can look like three separate problems.

One person alone at the end of a long empty hearing room table
On your own4 / 4

Trading the car in before the hearing

A trade-in offer seems like a solution. The Attorney General requires you to own or possess the car to be eligible for a hearing, and its case summaries report claims dismissed for exactly this.

Hands working through an organized stack of repair orders with a highlighter and index tabs
With RockPoint Law1 / 4

A claim filed where it belongs

We check your brand and purchase date against the certified list, then file with the program or the state, recording the date.

A certified mail envelope and return receipt card being prepared on a desk
With RockPoint Law2 / 4

The next deadline set on day one

The 40-day wait and the 30 days after a program decision go on the calendar when the program claim is filed, not when the decision arrives.

An open case planner with color-coded deadline tabs being marked
With RockPoint Law3 / 4

One condition, described one way

We tell you what to say at each service counter and read each order before it goes in the file.

A bound exhibit folder open on a conference table
With RockPoint Law4 / 4

The car kept until the case ends

We explain early how trade-in offers, loan payments and insurance fit with the possession rule, so nothing signed mid-claim ends it.

Serving the City of Coral Springs

On the Ground in Coral Springs

The City of Coral Springs had 138,783 residents on 1 July 2025 by the Census Bureau's estimate, enough to rank it fifth among places in Broward County, on about 22.9 square miles of land. The City says it sits in the northwest corner of the county. It also says it's fully built out, and it celebrated its 60th anniversary in 2023.

A planned city, started by a former car dealer

Most cities grow out of a settlement, but this one was drawn on paper first. According to the City, two Fort Lauderdale builders from Coral Ridge Properties, James S. Hunt and Joe Taravella, bought a first parcel of 3,860 acres of green bean farm and cattle field and planned a whole city on it, with strict codes to keep it looking the way they wanted. Here's the part we like: before he moved into real estate, Hunt had owned Chevrolet and Ford dealerships in the Midwest. And the very first thing they built? A covered bridge over NW 95th Avenue, just south of Wiles Road, which is still kept as it looked in 1964.

West Atlantic Boulevard and the program list

The City counts the auto mall on West Atlantic Boulevard among its largest employers. The mall's own website lists new Honda, Nissan, Kia, Buick and GMC vehicles, and every one of those brands is on the Attorney General's certified list (General Motors, Kia and Nissan with BBB Auto Line, and Honda with NCDS for vehicles bought new on or after 1 November 2022). So a Coral Springs claim on any of them normally starts with a program filing.

The dealer does have a part to play at the sale, though. Under section 681.103(3), the manufacturer must tell you in writing how and where to file with its program, and the dealer must hand you the Attorney General's statement of your rights and keep your signed receipt for three years. Dig through the sales packet and see if you can find both. Either way, the claim itself runs against the manufacturer, not the showroom.

Honda owners: the 1 November 2022 line

The Attorney General's list puts American Honda, including Acura, with NCDS only for new vehicles purchased on or after 1 November 2022. A Honda delivered before that date had a rights period that ended by late 2024, and its 60-day filing window closed soon after, so nearly every Honda claim still open today goes to NCDS first.

Do your purchase and delivery dates fall on either side of 1 November 2022? Then bring both documents to the first call. The list keys on purchase, but the 24 months key on delivery.

Commuting on the Sawgrass Expressway

The City's 442-acre Commerce Park sits right off the Sawgrass Expressway, close to I-95 and Florida's Turnpike, so a commute here can mean a lot of highway miles. That doesn't hurt you on time, because Florida's 24-month rights period ignores mileage and heavy highway driving does not shorten it. The miles do still count in the offset, though, so log the ones you drive for repairs, since Rule 2-30.001(2)(e) takes them out.

We take lemon law claims from all corners of Coral Springs, including owners near:

  • Downtown Coral Springs
  • Coral Springs Commerce Park
  • The Hills
  • Chevy Chase
  • Castlewood
  • Countrywood
  • Cypress Hammock
  • West Atlantic Boulevard
  • West Sample Road
  • Wiles Road
  • Coral Springs Drive
  • Royal Palm Boulevard

Elsewhere in Florida? You'll want our Florida lemon law page, which covers the whole state.

How to reach us

The quickest way to get started is filling in the online intake form. We review every request and respond as soon as we can, or you can call (516) 550-3323. Prefer to meet in person? Our Florida office is on Brickell Avenue in Miami. And if you'd like to read up first, the Attorney General's Lemon Law pages carry the arbitration form, the certified-program list and a lookup of vehicles manufacturers have bought back. If a recall is part of the story, read our article on whether a dealership can refuse to fix a recall.

Case Results

Recent RockPoint Law recoveries

These figures are from our firm's published lemon law settlement record. They are firmwide results, not Coral Springs outcomes.

$160,264 BMW X6

Recovery on a vehicle with engine, electrical and suspension defects.

$144,550 Porsche Macan

Recovery on a Macan with suspension, drivetrain, electrical and HVAC problems.

$110,289 Rivian R1T

Recovery after electrical, engine and suspension failures on an electric pickup.

Figures are drawn from our firm's published settlement record and are not specific to Coral Springs or Florida matters. Prior results do not guarantee or predict a similar outcome in any future case. See more RockPoint Law settlements →

RockPoint Law, by the numbers

$50M+**
Recovered for clients
3,000+‡
Cases handled
25+
Years of combined experience
97%*
Resolution rate
  • Free Consultation
  • No attorney's fees unless we recover for you.†
Recent Google reviewsAcross all RockPoint offices: 4.8 from 19 Google reviews
  • ★★★★★a month ago
    I had a really good experience with RockPoint Law. The whole process was a lot easier than I expected and everyone I dealt with was helpful and responsive. Whenever I had a question, I was able to get an answer without feeling like I was chasing anyone down. They handled everything and kept me updated along the way. Definitely glad I reached out to them.
    Ronen S. Malekmehr
  • ★★★★★6 months ago
    Saw RockPoint Law and wasn't sure. Called anyway because I was at my wit's end. Natalie Nassi answered and she remembered me from somewhere else. Same calm voice, same no-nonsense approach. She took my case and handled everything. Manufacturer bought the car back. Name on the door changed but Natalie didn't. That's what matters to me.
    Tanja Moldenhauer
  • ★★★★★6 months ago
    Saw RockPoint Law online and wasn't sure because I hadn't heard of them. But I was desperate. My car had been in and out of the shop for months. Called them up and the person I spoke with was so easy to talk to. No legal mumbo jumbo, just straight talk. They took my case and got me a buyback. New name but they know what they're doing. Would recommend.
    Rodolfo Paulino
2 more Google reviews
  • ★★★★★6 months ago
    Honestly wasn't sure about RockPoint Law since I hadn't heard of them before. But I was desperate. My car had been in the shop five times for the same problem and nobody could figure it out. Service advisor started avoiding my calls. I found RockPoint online, called, and the person I talked to was really down to earth. They took my repair orders and handled the whole thing. A few months later, the manufacturer bought the car back. New name but they got it done. Would use them again in a heartbeat.
    Om Shiv
  • ★★★★★6 months ago
    Saw RockPoint Law pop up when I was googling lemon law help. Wasn't sure about the name but figured I'd give it a shot. My Jeep Gladiator had a death wobble at highway speeds—front end would shake violently. Dealer replaced the steering stabilizer twice, still shook. The person I talked to at RockPoint was super calm and explained everything clearly. They handled the claim and Jeep bought the truck back. Glad I didn't let the new name scare me off. They got the job done.
    Víctor Torres

About this page

Written and edited by the RockPoint Law content team. Prepared September 2026 to reflect the Motor Vehicle Warranty Enforcement Act, Chapter 681 of the Florida Statutes, Secs. 681.10 through 681.118, administered by the Office of the Attorney General. See our editorial policy.

You can look up any Florida lawyer's license and public discipline history in The Florida Bar's member directory. Check any firm you are weighing, this one included.

Start here

Tell us what the car is doing in Coral Springs

Three details about the vehicle, and how to reach you.

  • The year and make of your vehicle
  • What the dealer has already tried, and whether you paid for it
  • Your name, phone and email. We review every request and respond as soon as we can

No cost, no obligation. Contacting RockPoint Law does not create an attorney-client relationship.

Check my case Start My Free Case Review Or call (516) 550-3323
Our Team

Meet the Team
Behind RockPoint Law

A dedicated team that stands with you through every step of your Lemon Law claim.

Steven Nassi
Steven Nassi
Managing Partner
Founder · 25+ years of litigation experience
★ Founder & Managing Partner
Natalie Nassi
Natalie Nassi
Managing Partner
Columbia University · 20+ years in consumer advocacy
Ron Kaniuk
Ron Kaniuk
Florida Managing Partner
St. John's University School of Law · Consumer protection & lemon law
Aaron Waldo
Aaron Waldo
Attorney
U.S. Marine Corps veteran · Automotive background
Liam Jones
Liam Jones
Attorney
Licensed in New York & New Jersey
Christian Garcia
Christian Garcia
Senior Case Manager
Case management from intake through resolution
Rudy Gutierrez
Rudy Gutierrez
Intake Manager
First point of contact for new clients & case evaluations
FAQ

Coral Springs Lemon Law Questions

Twelve questions about Chapter 681 from Coral Springs owners, most of them about the program stage and the hearing.

Is there a lemon law attorney in Coral Springs, and do I need one?

We have no Coral Springs office, and a claim doesn't need one: it is filed by mail or email. You don't have to have a lawyer, and with us qualifying cases run on contingency.

RockPoint Law has no office in Coral Springs, and a Florida lemon law claim does not need a local one. The case is built from paperwork and filed by mail or email: first with the manufacturer's state-certified program if your brand has one, then with the Attorney General's Board in Tallahassee. The Attorney General's hearings page says an attorney is not required, though either side "may be represented by attorneys, at their own expense." The state's Consumer Guide to the Florida Lemon Law says there is no fee for having your case heard by the Board, and no fee to use a manufacturer's certified procedure. At RockPoint Law, qualifying cases run on contingency. If a Chapter 681 lawsuit is won, section 681.112(1) requires the court to award the consumer reasonable attorney's fees.

I bought a Honda, Nissan, Kia, Buick or GMC in Coral Springs. Where does my claim go first?

Usually to a manufacturer program first: BBB Auto Line for General Motors brands, Kia and Nissan, and NCDS for Hondas bought on or after 1 November 2022.

Almost always to a manufacturer program. The Attorney General's list of state-certified programs, provisionally extended to 31 October 2026, sends General Motors, Kia and Nissan claims to BBB Auto Line. Buick and GMC are General Motors brands. Honda goes to the National Center for Dispute Settlement for new vehicles purchased on or after 1 November 2022. Section 681.108(1) makes the program your first stop, but only if the manufacturer told you in writing how and where to file, as section 681.103(3) requires. Look in the warranty booklet, the owner's manual or an insert in the sales packet. File with the program no later than 60 days after the 24-month rights period ends. A brand with no certified program files directly with the Attorney General.

BBB Auto Line or NCDS ruled against me. Is that the end of it?

No. You can apply to the Attorney General for the state Board, and the manufacturer can't seek review of its own program's decision. Pay attention to the 30-day and 60-day dates.

No. Section 681.109(2) lets a consumer who is not satisfied with a certified program's decision, or with how the manufacturer carried it out, apply to the Attorney General to have the dispute arbitrated by the state Board. The same subsection says a manufacturer may not seek review of a decision made under its own procedure, so the ruling binds the manufacturer in a way it does not bind you. Timing is the risk. Section 681.109(4) gives you until 60 days after the rights period ends, or 30 days after the program's final action, whichever is later. Keep the program's written decision and a note of the day it reached you. Under section 681.108(1), that decision is admissible in evidence if the dispute later goes to court.

The program hasn't decided my case yet. How long do I have to wait?

Forty days from the day you file. After that you can ask the Attorney General to move the dispute to the state Board, while the Board deadline keeps running.

Forty days. Under section 681.109(1), if a certified procedure has not rendered a decision within 40 days after you file, you may apply to the Attorney General to have the dispute removed to the state Board for arbitration. The state's Consumer Guide says the same, recommends keeping a record of the date you filed with the program, and notes that some programs accept claims by telephone. That filing date starts the 40 days, so write it down and keep any confirmation the program sends back. The Board deadline keeps running alongside it: the Attorney General must receive your Request for Arbitration within 60 days after the rights period ends, or within 30 days after the program's final action if that is later. Put both dates on your calendar the day you file.

How does the state Board decide a case, compared with BBB Auto Line or NCDS?

By the statute. The Board grants relief when there have been a reasonable number of repair attempts, and the result is a refund, a replacement or a dismissal.

By the statute. Section 681.1095(3) tells Board members to construe and apply Chapter 681 and its rules, and subsection (8) says the Board "shall grant relief" if a reasonable number of attempts have been made to correct a nonconformity. The Attorney General's 2020 annual report calls Board arbitration all-or-nothing for the consumer: a refund or replacement is awarded, or the claim is dismissed. A certified program works under a broader instruction. Section 681.108(1) tells its decisionmakers to take into account all legal and equitable factors, including the warranty, the federal rules in 16 C.F.R. part 703 and Chapter 681, and requires them to be trained in both. In either forum, the repair orders and your notice letters carry most of the weight.

What does "substantially impairs" mean in a Florida lemon law case?

It is the line between an irritation and a lemon. Panels decide it case by case, and the Attorney General's case summaries show what they weigh.

It is the line between an irritation and a lemon. Section 681.102(15) defines a nonconformity as a defect or condition that substantially impairs the use, value or safety of the vehicle, and section 681.104(4)(a) lets a manufacturer argue that a fault falls short of it. Panels decide this case by case. In its case summaries for July to September 2025, the Attorney General reports refunds for an infotainment system that kept losing phone connections and sound, and for a brake squeal where the manufacturer's witness conceded there was no objective standard for acceptable noise. The same quarter records a dismissal for an intermittent clicking noise found not to meet the test. The summaries are not precedent, the Attorney General warns, but they show what panels weigh.

Each repair visit replaced a different part. Is that still the same problem?

It can be. The Attorney General's rule treats a general problem, such as a car that won't start, as one condition even when different parts are replaced.

It can be. The first Florida presumption counts repairs of "the same nonconformity" under section 681.104(3)(a), and the Attorney General's Rule 2-30.001(2)(a) defines a condition as a general problem that may be attributable to a defect in more than one part, giving a vehicle that fails to start or runs hot as examples. So a no-start that gets a battery at one visit, a starter at the next and a software update at the third can still be one condition, reported three times. Rule 2-30.001(2)(b) defines a repair attempt as a part replaced or an adjustment made, and an examination with no repair can count if repair work is later shown to have been justified. Describe the symptom the same way, in your own words, at every service counter.

Is a certified pre-owned car covered by Florida's lemon law?

Usually not as a new car, because a dealer buys it for resale. The certification warranty and federal warranty law may still apply.

Usually not as a new car. Chapter 681 is written for new and demonstrator vehicles sold in Florida, and section 681.102(4) leaves out anyone who buys a vehicle for resale, which is how a dealer acquires a car it later certifies. The Attorney General's coverage page describes the narrow situation in which a later owner may be covered: the vehicle passed directly from one consumer to another within the first 24 months after delivery, and both used it for personal, family or household purposes. A certified pre-owned car bought off a dealer's lot does not fit that description on its face. You may still have options. The certification program's written warranty, and the federal Magnuson-Moss Warranty Act, can apply to a used car. Bring the certification paperwork and warranty booklet to your first call.

If the manufacturer buys the car back, who signs it over?

Whoever holds the title and the money interest: you, the lienholder or the lessor. Keep the car until then, because trading it in before the hearing can end the claim.

Whoever holds the title and the money interest in it. Section 681.104(2)(a) says that on receipt of the refund or replacement, "the consumer, lienholder, or lessor shall furnish to the manufacturer clear title to and possession of the motor vehicle." Subsection (2)(b) pays a refund to the consumer and any lienholder of record as their interests appear, and splits a lease refund between lessee and lessor. On a family car titled to one parent and driven by someone else in the household, the names on the title and the loan decide who signs, so gather those documents early. Possession matters before then. The Attorney General's case summaries report claims dismissed because the owner traded the vehicle in before the hearing, citing King v. King Motor Co., 780 So. 2d 937 (Fla. 4th DCA 2001).

Does a Florida lemon law refund include the sales tax I paid?

It should. Sales tax is a collateral charge the refund has to include, and the manufacturer later gets that tax back from the Department of Revenue.

It should. Section 681.104(2)(a) says a refund or replacement must include all reasonably incurred collateral charges, and section 681.102(3) lists sales taxes among them, together with title charges, earned finance charges and items installed by the manufacturer or its agent. Returning the tax does not cost the manufacturer in the end: section 681.104(2)(b) has the Department of Revenue refund to the manufacturer any sales tax it refunded to the consumer, lienholder or lessor, once it shows the tax was paid and passed back. Check any settlement offer line by line against your purchase contract. The Attorney General's remedy guideline also adds incidental charges caused by the defect, such as towing, rental cars, and postage, and subtracts a reasonable offset for the miles you drove.

Do the miles I drive to the dealer for repairs count against my refund?

Not if they are reasonable. Trips to and from the service department for the defect, and to the hearing, are not counted as your use.

Not if they are reasonable. The offset in section 681.102(19) multiplies the base price by the miles attributable to you and divides by 120,000. The Attorney General's Rule 2-30.001(2)(e) lists miles that are not attributable to you: test drives by the manufacturer or dealer during an examination or repair, reasonable miles you drive to and from the service department for examination or repair of the defect, a pre-arbitration inspection or test drive, the drive to an arbitration hearing or mediation, and any test drive during the hearing itself. From Coral Springs, a service department in another city can add up to real miles over a year. Note the odometer each time you leave home for a repair visit and each time you get back.

What happens if the Board misses its 40-day hearing or 60-day decision deadline?

The decision remains valid. The statute sets 40 days for the hearing and 60 for the decision, but missing them doesn't invalidate what the Board decides.

The decision still stands. Section 681.1095(6) sets the targets: a hearing within 40 days and a decision within 60 days after the Attorney General approves the request for arbitration. The same subsection says the Board's failure to hear a dispute or render a decision within those periods does not invalidate the decision. The Board may continue a hearing on its own motion or for good cause, and a continuance requested by the consumer waives the time limits. At the Board's request, the department may investigate a dispute and subpoena witnesses and records. Once a decision in your favor is received, the manufacturer has 40 days to comply, and under section 681.1095(9) compliance happens on the date you receive the refund or an acceptable replacement vehicle.

Don't take on the manufacturer alone.

Tell us the vehicle and what the dealer has already tried. No fee unless we recover for you.†

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